What is GrabCar (Economy) and GrabCar+ (Premium)?
GrabCar is your preferred app-based car with driver service, powered by the Grab mobile application to complement Grab’s current service offerings by fulfilling unmet demand during peak hours.
Why use GrabCar and GrabCar+?
GrabCar and GrabCar+ is a convenient alternative to the standard taxis and adheres to the highest safety standards that is synonymous with Grab.
Where is this service available?
Currently within the Klang Valley especially in Bangsar, Mont Kiara, Hartamas areas and KL city centre . We have also expanded to Johor Bahru, Penang, Kota Kinabalu & Melaka.
How does GrabCar charge our fares?
GrabCar is on a fixed rate basis. The fare is calculated based on the distance between the pick up and drop off points entered and the estimated travel time, there is no midnight surcharge but do note that toll charges are not included in the estimated fare and all toll charges are to be borne by passengers.
What are the service operating hours?
The GrabCar service operates 24 hours a day throughout the week, but subject to availability of cars at the moment of booking.
What is Grab?
Grab is a smartphone-based transport booking platform that started in Malaysia as MyTeksi to revamp the taxi and transport industry.
What mobile devices are compatible with the Grab app?
As long as you have either a Google Android, Apple iOS smartphone or tablet or BlackBerry (Q10, Z10 and above), then you’re good to go!
Where is this service available?
Currently within the Klang Valley, Putrajaya, Cyberjaya, Johor Bahru, Penang, Malacca, Kuching and Kota Kinabalu.
What are the service operating hours?
Our service operates 24 hours a day throughout the week, but subject to availability of taxis at the moment of booking.
Why do I need to submit my phone number to register?
First time users will receive an activation code via the number provided for us to ensure the authenticity of the number.
Is there a booking fee?
A government regulated RM2 booking fee is applicable to every ride.
I booked a taxi and my driver never arrived! What do I do?
If any problems occur, email us at firstname.lastname@example.org and we will look into it.
What is GrabHitch?
GrabHitch is a carpooling service that makes commuting affordable while protecting the environment. GrabHitch aims to match drivers with empty seats in their car with passengers going the same way.
Why should I use GrabHitch?
GrabHitch offers a cheaper, convenient alternative compared to other means of door-to-door transportation. On top of that, you’ll have the opportunity to expand your social circles while doing your part to protect the environment.
Why can’t I get any Hitch rides?
GrabHitch drivers are regular folks who are travelling along their usual routes on their daily commutes, unlike GrabCar which is an on-demand service. Hence, it is up to the drivers to offer you a Hitch, based on their schedules and availability. Morning and evening peak hour commutes are your best bet to get a ride. We are constantly increasing our driver pool so please be patient and input your trip plans early to get a ride!
What is the difference between GrabHitch and the other Grab services?
GrabTaxi and GrabCar are on-demand taxi services focused on allocating the nearest vehicle to transport passengers whereas GrabHitch is a pre-scheduled carpooling service that aims to pair potential passengers with commuters who are going the same way.
How do I create a booking?
You can create all your bookings through the GrabHitch tab in the Grab app. Just set your pick-up and drop-off points, schedule a trip from 15 minutes up to 2 days in advance, select book and our servers will ping your route request to drivers who share similar journeys. You’ll be notified via SMS and in-app notification if a driver accepts your booking. A reminder will be sent to you 30 minutes before your scheduled departure time. You can book an unlimited amount of rides a day.
What is my journey fare?
Your journey fare is calculated based on your pickup and dropoff locations. It will be displayed in the app once you input these locations.
Are there other additional costs incurred such as tolls or surcharges (Midnight Charge, Peak Hour Charge)?
No, all costs are shown clearly beforehand. No other hidden costs will be incurred and tolls are to be borne by the driver.
What if I want to cancel my booking?
Grabhitch is a social carpooling platform where drivers are just regular folks like you and me, offering empty seats in their car for their daily travels. As a common courtesy, kindly contact the driver before cancelling your booking. Although no cancellation fees will be incurred upon passengers, try to avoid last minute cancellations as the driver might already be on his/her way to pick you up.
What if I entered a different pickup/end location and the driver has already accepted my trip, do I have to pay the difference and how can it be calculated?
If the new trip is not too different from the previously created one, it should not be a problem, just contact your driver and give your driver a heads up. Be polite! If it is a significant change, we suggest that you create a new request in the app and cancel the previous one. Out of courtesy, do contact your driver to let him know why you are cancelling the ride.
What if I scheduled for a ride (Monday-Friday) and in between the driver didn’t turn up on certain days?
You’ll only be matched with drivers that fit your schedule. Once a driver accepts your booking, you will be notified via SMS. Do note that your booking might only be matched for certain days in your schedule and not all of them. If you have been accepted by a driver and the driver did not turn up, try to contact the driver first, and if he/she remains uncontactable, cancel the trip and request for another ride. Please report the incident to us at 1300 80 5858 (helpline) or email@example.com
I booked a GrabHitch ride and my driver never arrived! What do I do?
Try to contact the driver first, and if he/she remains uncontactable, cancel the trip and request for another ride. Please report the incident to us at 1300 80 5858 (helpline) or firstname.lastname@example.org
What if the vehicle plate number or driver that’s suppose to pick me up, is different from the one that arrives?
We suggest that you not board the vehicle and report the incident to us. Please report the incident to us at 1300 80 5858 (helpline) or email@example.com
Is GrabHitch safe to use?
All GrabHitch drivers and their vehicles are vetted and verified by a dedicated Grab team, and we continue to monitor driver activity to ensure that GrabHitch continues to be a safe platform for everyday use.
Where is GrabHitch available?
Currently GrabHitch core service area is in Klang Valley but we are working very hard to expand our areas of coverage.
How do I pay the driver?
GrabHitch only accepts Cash as the payment method. Make sure to prepare the exact amount for a smoother journey.
What if I am carrying luggage or other bulky items?
Do write it down in the ‘Notes to driver’ box before you make your booking, and after the driver accepts your booking, we suggest you to SMS the driver to double-check. It never hurts to ask!
What else should I take note of as a passenger?
- Be kind and spare a thought for your driver’s time! SMS or call if you’re going to be early or late to your pick-up point.
- Sit in the front seat and smile! Remember that this is a carpooling service. Break the ice by talking about your job, sports you’re into, movies you’ve watched, anything really!
- Please refrain from eating, drinking or smoking in the car, unless granted permission by the driver.
What if I am travelling with my friends?
Please insert the exact number of passengers when you make the booking. We suggest you SMS the driver as well to double check if he/she is ok with picking up multiple passengers. Driver has the right to refuse picking up multiple passengers if it was not stated in the booking.
How do I contact Grab if I have any problems?
Feel free to email us at firstname.lastname@example.org for all general enquiries or call our 24 hour support line at 1300 80 5858.
How do I refer a friend to be a GrabCar driver?
Please ask them to sign up through http://my.grabcar.com/signup and select a briefing session. The location will be emailed to them. Remember to ask them to include you as a referral. For more information on our referral scheme, click here
How can I find out more about the weekly incentives and payment cycles?
Updates on incentive schemes will be sent out to all drivers via SMS, email or in-app message on a weekly basis. You’ll even receive a recap on your performance to help you keep track of how many trips you’ve completed within the week, while cash out typically occurs on a weekly basis.
What if I have concerns about safety?
We cover all our drivers and passengers with insurance for every ride and GrabCar prioritizes the safety of all our passengers and drivers so rest assured that the GrabCar team will do its level best to assist you at all times.
How can I learn more about driving with GrabCar?
What is the criteria for becoming a GrabCar driver?
You will need to have a Malaysian IC with a valid (full) driving license in order to qualify. Your car also needs to be in a good condition, preferably 6 years or newer. Check if your car is eligible here.
What is MyTeksi?
MyTeksi is a service offering via Grab, a smart-phone based taxi booking and dispatching service. Grab started in Malaysia as MyTeksi in 2012 to revamp the taxi and transport industry.
How do I refer a friend to be a MyTeksi driver?
Feel free to walk into our office from 9am to 5pm on weekdays or visit us at one of our kiosks around town.
What if I have concerns about safety?
Rest assured that we have the details of our bookings recorded in the Grab system in case of emergencies. We also have a 24 hour hotline that you can contact at 1300 80 5858.
What is the criteria for becoming a MyTeksi driver?
You will need to have the following:
- Valid PSV license
- Android smartphone
- Adhere to the Grab code of conduct
Where do I go to sign up?
You don’t have to go anywhere! Just open your Grab app, tap on the GrabHitch icon and tap the “Drive with Hitch” bar to start the registration process. Submit a few photos and some details. We’ll approve your registration within 2 working days if everything checks out.
How is being a GrabHitch driver different from being a GrabCar driver?
GrabCar drivers are full time/part time drivers providing on-demand transportation services. Passengers are allocated to GrabCar drivers and GrabCar drivers travel wherever the passengers want to travel to. On the other hand, GrabHitch drivers are daily commuters just like you and me. A GrabHitch driver is matched to passengers who need a ride along his/her own travel route, and the driver can then choose to accept a booking which has matching location and timing.
Do I select the passenger or will I be matched automatically?
You select who you want to accept and pick up based on the suitable matches you see in the app.
How much can I earn per ride?
GrabHitch is meant to offset the cost of each ride, including fuel cost and wear and tear of your daily commute. Fares for GrabHitch trips are calculated based on the distance of the journey. The kilometer cost is based on the cost of petrol and the cost of depreciation of the car (cost of carriage). Other incidental costs such as toll will be borne by the driver. You have the freedom to accept passengers based on their routes, timing and fare.
What if I want to cancel my booking?
You can cancel the booking in-app, but we encourage you to notify the passenger via SMS or phone call as soon as you realise you need to cancel to avoid causing any inconvenience to the passenger. Please be considerate to your fellow commuters.
How many passengers can I take and how many trips can I make a day?
GrabHitch drivers can accept multiple bookings per trip. Passengers who make the booking will indicate how many people are with them, so that you know ahead of time the total number of passengers you will be picking up. If in doubt, check with the passenger when you confirm the booking. Please note that fares will be paid per booking, regardless of the number of passengers who were part of that booking.
Do I need to pick up the passenger from an exact location or can I indicate a landmark within the neighbourhood to meet?
Passengers will input exact addresses as pickup locations so that you know exactly where to pick them up from. This is to ensure the best possible experience for both you and the passenger. If unsure, contact your passenger.
Am I still considered a GrabHitch driver if I do not drive regularly? Can I use GrabHitch as a passenger?
You can use GrabHitch both as a passenger and driver on the same app, and we do not penalise drivers for not providing regular rides so don’t worry!
What else should I take note of as a driver?
- Be kind and spare a thought for your passenger’s time! SMS or call if you’re going to be early or late to their pick-up point.
- Keep the front seat free and leave your bags and other items in the back seat.
- Be friendly and break the ice by talking about your job, sports you’re into, movies you’ve watched, anything really!
What do I do in case of an emergency or if I get into an accident?
Your vehicle insurance and personal insurance will cover the accident. If assistance is required, both you and the passenger can contact us through our 24-hour hotline (1300 80 5858) or through email email@example.com. We will do our best to assist you.
How do I create my route?
After your driver application has been approved, launch the Grab app, access the menu bar at the top left, switch on the “Drive for Hitch” toggle, and then tap on the “+” icon at the top right corner. After you have created your route details, select your created route and you will be shown matching passengers. You can also sort through the list of passengers based on different parameters (proximity, price).
Why should I sign up with GrabHitch? What’s in it for me?
As a GrabHitch driver, you get to do 3 major things: Cover your petrol and car maintenance costs for your daily commute, meet new people from all walks of life, and reduce carbon emissions! You create routes at your own convenience and you decide which passengers to pick up. You can do it whenever you want, all up to you really!
Can I collect the same amount from each passenger if there is more than one passenger?
You will be paid per booking, regardless of the number of passengers who were part of that booking. You can indicate how many empty seats you have for your trip. Passengers who make the booking can indicate how many people are with them, so that you know ahead of time the total number of passengers you will be picking up. If you are not comfortable with the arrangement, you can choose not to accept the booking.
How will I be paid?
If the passenger chooses to pay by cash, please collect the fare at the end of the ride and if the passenger chooses to pay by GrabPay (credit or debit card), your earnings as a GrabHitch driver will be credited directly into a driver account that we set up for you after application approval. You can cash out the amount in this account at any time. All you need to do is to provide your bank account details to us.
What is Grab for Work?
Grab for Work is our business transportation solution that helps you maximise productivity while providing flexibility and insights to your company. It allows companies to log in online to set up groups, track transport spends, manage ride policies and enable group payments.
What are the key features and benefits of Grab for Work?
Refer to our home page for more information.
How does Grab for Work work?
You can manage your company or team rides better via our group feature online.
Log in via www.grab.com/work and set up Grab for Work in 3 simple steps
1. Log in with your Grab account
2. Set up a group
3. Invite your employees via their work email
Once you are done, your employees can ride with Grab and link their business-tagged rides to your group!
You will also have the option to set ride policies and enable payment options (credit card) to help you manage the way your employees travel.
I am an existing Grab user. How do I sign up?
You can log in via www.grab.com/work with the mobile number that you registered on the Grab app and create a group with a work email address to get started!
I am a new Grab user. How do I sign up?
You will need to download the Grab app via Google Play or Apple App Store on your mobile device to create your account. Log in via www.grab.com/work with the mobile number that you have registered on the Grab app to get started!
What details do I need to provide?
You will need to provide the following to create a group for Grab for Work:
1 Company name, address and work email address (e.g. firstname.lastname@example.org).
2. Employee details: name and eligible work email addresses.
3. Corporate card details (optional)
Where is this service available?
Grab for Work is available in all 6 countries that Grab is operating in (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam).
How do I sign up if I have a regional presence?
You can choose to set up Grab for Work groups in any country you operate from.
What are the vehicle types and costs?
We have a variety of vehicle types (bikes, standard taxis, standard cars, executive cars, 6 to 13-seaters) and options for all business needs and budgets across Southeast Asia. Availability of vehicle types vary in each country. Please refer to grab.com for more information.
How do my employees make a booking?
Download the Grab app and make bookings as per normal rides. Do remind your employees to tag their rides using their Grab for Work group tag and to choose the preferred payment method (if your company has enabled this option).
What is a group?
A group is a selection of people that can share Payment Methods and Ride Policies. You can create groups by company, cost centre, department or team.
How do I create a group?
Log in via www.grab.com/work to start a group. You will become the default Admin.
How do I delete a group?
Go to the profile tab and click on edit. You can deactivate the group and delete it.
What can I do as an Admin?
Admins can access the group’s trip history, manage group payments or set ride policy settings for the group.
What can I see as an Admin?
You can only see ride details that are tagged to the group by your group members. You will not be able to view their personal rides.
Can I add more Admins?
For business continuity, it is advised to have multiple Admins in each group.
You can do so in two simple steps:
1. Add members to the group
2. Promote activated members as Admins.
They will receive an in-app notification of the promotion with no further action required.
How do I change our Admins?
An existing Admin will need to designate someone else as an Admin before removing him/herself.
How do I add or delete members to/from the group ?
Click on the “Manage Members” tab. You can do an individual or bulk CSV upload. Compulsory fields include employee’s name and work email address.
How many members can I add to a group?
We strongly advise adding a maximum of 30 members to a group for optimal search and organisational effectiveness.
Manage your members’ rides
What is a Grab for Work tag?
A tag is used to categorise your members’ rides to your Grab for Work group.
There is an option to switch between personal, business and group tags in the Grab app.
How do I enable the tag on members’ Grab app?
Set up a group. Add members and the group tag will appear in your members’ Grab app once they have activated their accounts successfully.
Manage your members’ ride policies
How do I restrict by time / day?
You can click on the “Ride Policy” tab and customise the policy by time and date.
What happens if my member takes a ride outside of my ride policy settings?
Your member will get an in-app notification that restricts them from making the booking unless they tag their ride as personal or use other payment methods.
Pricing & billing
How much does Grab for Work cost?
Grab for Work is FREE for self-serve accounts.
How do I opt for the monthly direct billing option?
Monthly direct billing is available only for companies who meet our eligibility criteria.
Are there any corporate rates?
Grab offers competitively priced fares for all ride and fleet options to suit your budget needs.
We do not offer corporate rates at the moment but we do work with partners to offer rebates (esp for corporate card holders) and other perks!
Can I pay for more than one employee using the same corporate credit card?
Yes. Just click on the ‘Payments’ tab and add, edit, delete your corporate credit cards.
Can I limit the number of employees who use the corporate credit card?
Yes, you can decide which member or groups can charge their rides directly to the corporate credit card.
What is the maximum number of members who can share a corporate card?
You can share a corporate credit card with a maximum of 5 group members. Please notify your issuing bank in advance on this group payment option. Contact our sales team if you need to enable corporate card sharing for more than 5 members.
Can my members see the credit card details?
Members will see a masked credit card option with only the last 4-digits visible.
Is GrabPay safe and secure?
Security is our top priority and we partner with leaders in the payments industry who have the highest safety standards and adhere to global payment guidelines.
What is the merchant category code?
GrabTaxi Pte Ltd is registered under the Merchant Category Code 4121, for Taxicabs and Limousines.
How do I download a statement?
Click on the ‘Rides’ tab. Choose your date range and click “Download Statement”. The statement will be emailed to your registered email.
What kind of trip information is available on the group statement?
Only Admins are able to view and download the statements for a group.
Our statements are fully compliant with audit standards and contain the following:
Ride Distance (km)
Trip Code, Trip Description (optional)
Can I download statements by departments?
If you have created groups by departments, simply download statements for each group.
Can I auto-send statements on a scheduled basis?
Yes. Statements can be auto-sent to your email inbox weekly or monthly. Enable this under the “Settings” tab.
When are the auto-scheduled statements sent to me?
The statements will be sent to you on the first day of every week or month.
I am having technical issues. Whom do I contact?
Please contact corporate support
Manage business rides
What are the business features available?
A. Categorising your ride
Tag your rides as personal, business and group in the Grab app to manage your rides.
B. Trip description field
You can choose to add trip details while you are tagging and they will be reflected on your ride statement.
C. Auto-schedule ride statements for claims
Manage the way you receive your business rides statement under Tag Management in Settings. You can add a work email, preferred credit card and enable weekly or monthly statements to be sent straight to your inbox for tagged rides.
D. Concur (optional)
If your company is on Concur, link up both apps and you can send your ride receipts directly to Concur. Check our Concur section below on how to get started!
How do I set up a business account?
Set up a business account via your Grab for Work group. Refer to Admin section on registration.
Can I use Grab for my business trips abroad?
Yes, you can use the same app to book on-demand rides in the 6 countries that Grab operates in: Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam.
I received a Grab for Work group invitation. What should I do next?
Your colleague has added you as a member of their group. You should receive an email with a link where you can activate your account. It will redirect you to an online login page and prompt you to input the mobile number that is linked to your Grab account.
Can my company see my personal rides?
No, your company can only see the rides you have tagged as work group rides via the in-app group tag.
How do I link Grab to my Concur account?
Download the Concur app and head to the section “Connect to Apps”. Search for Grab and click “Connect’. Download the Grab app if you haven’t done so. You will be redirected to an online login; log in with the mobile number that is linked to your Grab account.
What are the payment options?
Cash, corporate credit card (if your Admin enables you to do so) or your own personal credit card!
Can GrabPay Credits be combined with another promo code?
Yes, however you will require to have the full value of the ride in your balance before the ride begins.
Is GrabPay Credits applicable to GrabTaxi, GrabCar, GrabBike and GrabHitch?
Yes, GrabPay Credit will be applicable to all transportation options.
Can this be combined with other payment methods (ex: GrabPay Credits + Cash)?
No, similar to how you can’t currently combine any GrabPay and cash methods
What is the top up turnaround time?
It varies by payment method and Financial Institution. All Credit Card purchases will be instant.
Does GrabPay Credits have any expiration? If so, for how long?
Yes your credits will expire after 1 year of inactivity of your credits. To extend the expiry date either Spend or Top Up your balance.
Can I transfer the GrabPay Credits to other Grabbers?
No, you can only use your Credits to pay for rides in the Grab App
Can I request to refund the credits back to my account?
No. Credits can not be refunded or cashed out of our system
Can I use my GrabPay Credits when I travel?
No, GrabPay Credits will only be valid for their country of purchase. You can purchase Credits in other countries and spend them when you are travelling.