Help Centre

GrabCar is your preferred app-based car with driver service, powered by the Grab mobile application to complement Grab’s current service offerings by fulfilling unmet demand during peak hours.

GrabCar and GrabCar+ is a convenient alternative to the standard taxis and adheres to the highest safety standards that is synonymous with Grab.

Currently within the Klang Valley especially in Bangsar, Mont Kiara, Hartamas areas and KL city centre . We have also expanded to Johor Bahru, Penang, Kota Kinabalu & Melaka.

GrabCar is on a fixed rate basis. The fare is calculated based on the distance between the pick up and drop off points entered and the estimated travel time, there is no midnight surcharge but do note that toll charges are not included in the estimated fare and all toll charges are to be borne by passengers.

The GrabCar service operates 24 hours a day throughout the week, but subject to availability of cars at the moment of booking.

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Grab is a smartphone-based transport booking platform that started in Malaysia as MyTeksi to revamp the taxi and transport industry.

As long as you have either a Google Android, Apple iOS smartphone or tablet or BlackBerry (Q10, Z10 and above), then you’re good to go!

Currently within the Klang Valley, Putrajaya, Cyberjaya, Johor Bahru, Penang, Malacca, Kuching and Kota Kinabalu.

Our service operates 24 hours a day throughout the week, but subject to availability of taxis at the moment of booking.

First time users will receive an activation code via the number provided for us to ensure the authenticity of the number.

A government regulated RM2 booking fee is applicable to every ride.

If any problems occur, email us at support.my@grab.com and we will look into it.

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GrabHitch is a carpooling service that makes commuting affordable while protecting the environment. GrabHitch aims to match drivers with empty seats in their car with passengers going the same way.

GrabHitch offers a cheaper, convenient alternative compared to other means of door-to-door transportation. On top of that, you’ll have the opportunity to expand your social circles while doing your part to protect the environment.

GrabHitch drivers are regular folks who are travelling along their usual routes on their daily commutes, unlike GrabCar which is an on-demand service. Hence, it is up to the drivers to offer you a Hitch, based on their schedules and availability. Morning and evening peak hour commutes are your best bet to get a ride. We are constantly increasing our driver pool so please be patient and input your trip plans early to get a ride!

GrabTaxi and GrabCar are on-demand taxi services focused on allocating the nearest vehicle to transport passengers whereas GrabHitch is a pre-scheduled carpooling service that aims to pair potential passengers with commuters who are going the same way.

You can create all your bookings through the GrabHitch tab in the Grab app. Just set your pick-up and drop-off points, schedule a trip from 15 minutes up to 2 days in advance, select book and our servers will ping your route request to drivers who share similar journeys. You’ll be notified via SMS and in-app notification if a driver accepts your booking. A reminder will be sent to you 30 minutes before your scheduled departure time. You can book an unlimited amount of rides a day.

Your journey fare is calculated based on your pickup and dropoff locations. It will be displayed in the app once you input these locations.

No, all costs are shown clearly beforehand. No other hidden costs will be incurred and tolls are to be borne by the driver.

Grabhitch is a social carpooling platform where drivers are just regular folks like you and me, offering empty seats in their car for their daily travels. As a common courtesy, kindly contact the driver before cancelling your booking. Although no cancellation fees will be incurred upon passengers, try to avoid last minute cancellations as the driver might already be on his/her way to pick you up.

If the new trip is not too different from the previously created one, it should not be a problem, just contact your driver and give your driver a heads up. Be polite! If it is a significant change, we suggest that you create a new request in the app and cancel the previous one. Out of courtesy, do contact your driver to let him know why you are cancelling the ride.

You’ll only be matched with drivers that fit your schedule. Once a driver accepts your booking, you will be notified via SMS. Do note that your booking might only be matched for certain days in your schedule and not all of them. If you have been accepted by a driver and the driver did not turn up, try to contact the driver first, and if he/she remains uncontactable, cancel the trip and request for another ride. Please report the incident to us at 1300 80 5858 (helpline) or support.my@grab.com

Try to contact the driver first, and if he/she remains uncontactable, cancel the trip and request for another ride. Please report the incident to us at 1300 80 5858 (helpline) or support.my@grab.com

We suggest that you not board the vehicle and report the incident to us. Please report the incident to us at 1300 80 5858 (helpline) or support.my@grab.com

All GrabHitch drivers and their vehicles are vetted and verified by a dedicated Grab team, and we continue to monitor driver activity to ensure that GrabHitch continues to be a safe platform for everyday use.

Currently GrabHitch core service area is in Klang Valley but we are working very hard to expand our areas of coverage.

GrabHitch only accepts Cash as the payment method. Make sure to prepare the exact amount for a smoother journey.

Do write it down in the ‘Notes to driver’ box before you make your booking, and after the driver accepts your booking, we suggest you to SMS the driver to double-check. It never hurts to ask!

  1. Be kind and spare a thought for your driver’s time! SMS or call if you’re going to be early or late to your pick-up point.
  2. Sit in the front seat and smile! Remember that this is a carpooling service. Break the ice by talking about your job, sports you’re into, movies you’ve watched, anything really!
  3. Please refrain from eating, drinking or smoking in the car, unless granted permission by the driver.

Please insert the exact number of passengers when you make the booking. We suggest you SMS the driver as well to double check if he/she is ok with picking up multiple passengers. Driver has the right to refuse picking up multiple passengers if it was not stated in the booking.

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Feel free to email us at support.my@grab.com for all general enquiries or call our 24 hour support line at 1300 80 5858.

Please ask them to sign up through http://my.grabcar.com/signup and select a briefing session. The location will be emailed to them. Remember to ask them to include you as a referral. For more information on our referral scheme, click here

Updates on incentive schemes will be sent out to all drivers via SMS, email or in-app message on a weekly basis. You’ll even receive a recap on your performance to help you keep track of how many trips you’ve completed within the week, while cash out typically occurs on a weekly basis.

We cover all our drivers and passengers with insurance for every ride and GrabCar prioritizes the safety of all our passengers and drivers so rest assured that the GrabCar team will do its level best to assist you at all times.

You may watch the training video to learn more about how to use the Driver App and how to be a 5-star driver. To find out more about the new assignment system here or GrabPay our credit/debit card transaction system, log on here

You will need to have a Malaysian IC with a valid (full) driving license in order to qualify. Your car also needs to be in a good condition, preferably 6 years or newer. Check if your car is eligible here.

For existing GrabCar drivers, feel free to find out more here or email us at support.my@grab.com

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MyTeksi is a service offering via Grab, a smart-phone based taxi booking and dispatching service. Grab started in Malaysia as MyTeksi in 2012 to revamp the taxi and transport industry.

Feel free to walk into our office from 9am to 5pm on weekdays or visit us at one of our kiosks around town.

Rest assured that we have the details of our bookings recorded in the Grab system in case of emergencies. We also have a 24 hour hotline that you can contact at 1300 80 5858.

You will need to have the following:

  • Valid PSV license
  • Android smartphone
  • Adhere to the Grab code of conduct

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You don’t have to go anywhere! Just open your Grab app, tap on the GrabHitch icon and tap the “Drive with Hitch” bar to start the registration process. Submit a few photos and some details. We’ll approve your registration within 2 working days if everything checks out.

GrabCar drivers are full time/part time drivers providing on-demand transportation services. Passengers are allocated to GrabCar drivers and GrabCar drivers travel wherever the passengers want to travel to. On the other hand, GrabHitch drivers are daily commuters just like you and me. A GrabHitch driver is matched to passengers who need a ride along his/her own travel route, and the driver can then choose to accept a booking which has matching location and timing.

You select who you want to accept and pick up based on the suitable matches you see in the app.

GrabHitch is meant to offset the cost of each ride, including fuel cost and wear and tear of your daily commute. Fares for GrabHitch trips are calculated based on the distance of the journey. The kilometer cost is based on the cost of petrol and the cost of depreciation of the car (cost of carriage). Other incidental costs such as toll will be borne by the driver. You have the freedom to accept passengers based on their routes, timing and fare.

You can cancel the booking in-app, but we encourage you to notify the passenger via SMS or phone call as soon as you realise you need to cancel to avoid causing any inconvenience to the passenger. Please be considerate to your fellow commuters.

GrabHitch drivers can accept multiple bookings per trip. Passengers who make the booking will indicate how many people are with them, so that you know ahead of time the total number of passengers you will be picking up. If in doubt, check with the passenger when you confirm the booking. Please note that fares will be paid per booking, regardless of the number of passengers who were part of that booking.

Passengers will input exact addresses as pickup locations so that you know exactly where to pick them up from. This is to ensure the best possible experience for both you and the passenger. If unsure, contact your passenger.

You can use GrabHitch both as a passenger and driver on the same app, and we do not penalise drivers for not providing regular rides so don’t worry!

  1. Be kind and spare a thought for your passenger’s time! SMS or call if you’re going to be early or late to their pick-up point.
  2. Keep the front seat free and leave your bags and other items in the back seat.
  3. Be friendly and break the ice by talking about your job, sports you’re into, movies you’ve watched, anything really!

Your vehicle insurance and personal insurance will cover the accident. If assistance is required, both you and the passenger can contact us through our 24-hour hotline (1300 80 5858) or through email support.my@grab.com. We will do our best to assist you.

After your driver application has been approved, launch the Grab app, access the menu bar at the top left, switch on the “Drive for Hitch” toggle, and then tap on the “+” icon at the top right corner. After you have created your route details, select your created route and you will be shown matching passengers. You can also sort through the list of passengers based on different parameters (proximity, price).

As a GrabHitch driver, you get to do 3 major things: Cover your petrol and car maintenance costs for your daily commute, meet new people from all walks of life, and reduce carbon emissions! You create routes at your own convenience and you decide which passengers to pick up. You can do it whenever you want, all up to you really!

You will be paid per booking, regardless of the number of passengers who were part of that booking. You can indicate how many empty seats you have for your trip. Passengers who make the booking can indicate how many people are with them, so that you know ahead of time the total number of passengers you will be picking up. If you are not comfortable with the arrangement, you can choose not to accept the booking.

If the passenger chooses to pay by cash, please collect the fare at the end of the ride and if the passenger chooses to pay by GrabPay (credit or debit card), your earnings as a GrabHitch driver will be credited directly into a driver account that we set up for you after application approval. You can cash out the amount in this account at any time. All you need to do is to provide your bank account details to us.

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Grab for Work is our business transportation solution that helps you maximise productivity while providing flexibility and insights to your company. It allows companies to log in online to set up groups, track transport spends, manage ride policies and enable group payments.

Refer to our home page for more information.

You can manage your company or team rides better via our group feature online.

Log in via www.grab.com/work and set up Grab for Work in 3 simple steps
1. Log in with your Grab account
2. Set up a group
3. Invite your employees via their work email

Once you are done, your employees can ride with Grab and link their business-tagged rides to your group!

You will also have the option to set ride policies and enable payment options (credit card) to help you manage the way your employees travel.

You can log in via www.grab.com/work with the mobile number that you registered on the Grab app and create a group with a work email address to get started!

You will need to download the Grab app via Google Play or Apple App Store on your mobile device to create your account. Log in via www.grab.com/work with the mobile number that you have registered on the Grab app to get started!

You will need to provide the following to create a group for Grab for Work:

1 Company name, address and work email address (e.g. name@companyname.com).
2. Employee details: name and eligible work email addresses.
3. Corporate card details (optional)

Grab for Work is available in all 6 countries that Grab is operating in (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam).

You can choose to set up Grab for Work groups in any country you operate from.

We have a variety of vehicle types (bikes, standard taxis, standard cars, executive cars, 6 to 13-seaters) and options for all business needs and budgets across Southeast Asia. Availability of vehicle types vary in each country. Please refer to grab.com for more information.

Download the Grab app and make bookings as per normal rides. Do remind your employees to tag their rides using their Grab for Work group tag and to choose the preferred payment method (if your company has enabled this option).

Getting Started

A group is a selection of people that can share Payment Methods and Ride Policies. You can create groups by company, cost centre, department or team.

Log in via www.grab.com/work to start a group. You will become the default Admin.

Go to the profile tab and click on edit. You can deactivate the group and delete it.

Admins can access the group’s trip history, manage group payments or set ride policy settings for the group.

You can only see ride details that are tagged to the group by your group members. You will not be able to view their personal rides.

For business continuity, it is advised to have multiple Admins in each group.

You can do so in two simple steps:

1. Add members to the group
2. Promote activated members as Admins.

They will receive an in-app notification of the promotion with no further action required.

An existing Admin will need to designate someone else as an Admin before removing him/herself.

Manage members

Click on the “Manage Members” tab. You can do an individual or bulk CSV upload. Compulsory fields include employee’s name and work email address.

We strongly advise adding a maximum of 30 members to a group for optimal search and organisational effectiveness.

Manage your members’ rides

A tag is used to categorise your members’ rides to your Grab for Work group.

There is an option to switch between personal, business and group tags in the Grab app.

Set up a group. Add members and the group tag will appear in your members’ Grab app once they have activated their accounts successfully.

Manage your members’ ride policies

You can click on the “Ride Policy” tab and customise the policy by time and date.

Your member will get an in-app notification that restricts them from making the booking unless they tag their ride as personal or use other payment methods.

Pricing & billing

Grab for Work is FREE for self-serve accounts.

Monthly direct billing is available only for companies who meet our eligibility criteria.

Grab offers competitively priced fares for all ride and fleet options to suit your budget needs.

We do not offer corporate rates at the moment but we do work with partners to offer rebates (esp for corporate card holders) and other perks!

Yes. Just click on the ‘Payments’ tab and add, edit, delete your corporate credit cards.

Yes, you can decide which member or groups can charge their rides directly to the corporate credit card.

You can share a corporate credit card with a maximum of 5 group members. Please notify your issuing bank in advance on this group payment option. Contact our sales team if you need to enable corporate card sharing for more than 5 members.

Members will see a masked credit card option with only the last 4-digits visible.

Security is our top priority and we partner with leaders in the payments industry who have the highest safety standards and adhere to global payment guidelines.

GrabTaxi Pte Ltd is registered under the Merchant Category Code 4121, for Taxicabs and Limousines.

Ride Statements

Click on the ‘Rides’ tab. Choose your date range and click “Download Statement”. The statement will be emailed to your registered email.

Only Admins are able to view and download the statements for a group.

Our statements are fully compliant with audit standards and contain the following:
Employee Name/ID
Date/Time
Booking Code
Pick-Up, Drop-Off
Ride Distance (km)
Fleet Type
Trip Code, Trip Description (optional)
Expense Amount

If you have created groups by departments, simply download statements for each group.

Yes. Statements can be auto-sent to your email inbox weekly or monthly. Enable this under the “Settings” tab.

The statements will be sent to you on the first day of every week or month.

Technical Support

Please contact corporate support

Manage business rides

A. Categorising your ride
Tag your rides as personal, business and group in the Grab app to manage your rides.

B. Trip description field
You can choose to add trip details while you are tagging and they will be reflected on your ride statement.

C. Auto-schedule ride statements for claims
Manage the way you receive your business rides statement under Tag Management in Settings. You can add a work email, preferred credit card and enable weekly or monthly statements to be sent straight to your inbox for tagged rides.

D. Concur (optional)
If your company is on Concur, link up both apps and you can send your ride receipts directly to Concur. Check our Concur section below on how to get started!

Set up a business account via your Grab for Work group. Refer to Admin section on registration.

Yes, you can use the same app to book on-demand rides in the 6 countries that Grab operates in: Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam.

Member registration

Your colleague has added you as a member of their group. You should receive an email with a link where you can activate your account. It will redirect you to an online login page and prompt you to input the mobile number that is linked to your Grab account.

No, your company can only see the rides you have tagged as work group rides via the in-app group tag.

Download the Concur app and head to the section “Connect to Apps”. Search for Grab and click “Connect’. Download the Grab app if you haven’t done so. You will be redirected to an online login; log in with the mobile number that is linked to your Grab account.

Cash, corporate credit card (if your Admin enables you to do so) or your own personal credit card!

Yes, however you will require to have the full value of the ride in your balance before the ride begins.

Yes, GrabPay Credit will be applicable to all transportation options.

No, similar to how you can’t currently combine any GrabPay and cash methods

It varies by payment method and Financial Institution. All Credit Card purchases will be instant.

Yes your credits will expire after 1 year of inactivity of your credits. To extend the expiry date either Spend or Top Up your balance.

No, you can only use your Credits to pay for rides in the Grab App

No. Credits can not be refunded or cashed out of our system

No, GrabPay Credits will only be valid for their country of purchase. You can purchase Credits in other countries and spend them when you are travelling.