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All your GrabRewards FAQS here

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GrabRewards is a programme that rewards Grab’s most loyal customers.

By using Grab as your everyday app, you can earn points not only on rides but also when ordering a meal on GrabFood or paying with GrabPay.

GrabTaxi / GrabCar / GrabCar Plus / GrabTaxi (Executive) / GrabCar (6-seater) / GrabPremium / JustGrab (for Airport)

JustGrab / GrabShare

GrabPay in-store purchases

GrabFood / GrabLuxe

How many levels of membership are there in GrabRewards?

MEMBERSHIP TIER CHART

  • BENEFIT

  • MEMBER

  • SILVER

  • GOLD

  • PLATINUM

  • BENEFIT

  • Points earned required to qualify (in each reward period)

  • MEMBER

  • > 0

  • SILVER

  • > 200

  • GOLD

  • > 900

  • PLATINUM

  • > 3500

  • BENEFIT

  • Accelerated Earning

  • MEMBER

  • SILVER

  • GOLD

  • PLATINUM

  • BENEFIT

  • Other ride rewards

  • MEMBER

  • SILVER

  • GOLD

  • PLATINUM

  • BENEFIT

  • Partner rewards

  • MEMBER

  • SILVER

  • GOLD

  • PLATINUM

  • BENEFIT

  • Support line

  • MEMBER

  • SILVER

  • GOLD

  • PLATINUM

  • BENEFIT

  • Priority booking

  • MEMBER

  • SILVER

  • GOLD

  • PLATINUM

You can redeem your points for exciting deals and discounts listed in our in-app GrabRewards catalog. Here are the different kinds of rewards that you can choose from:

  1. Partner Rewards: Deals related to dining, shopping and entertainment
  2. Ride and GrabFood Rewards: Discounts on your Grab rides and GrabFood orders

Head over to the GrabRewards catalog in your Grab app to browse through the various rewards on offer.

  • Step 1: Tap on the icon at the top left corner of your Grab home screen and select “GrabRewards” from the side menu
  • Step 2: Choose your preferred rewards category to explore available rewards. Select “Grab” if you’re looking for Ride Rewards
  • Step 3: Tap on “Purchase” once you find a reward you like
  • Step 4: Your reward will be added to your “My Rewards” page, and can be used anytime before its expiry date.

Yes! You are eligible to earn GrabRewards Points for all Grab rides taken across Southeast Asia*. Points earned outside your home country will be awarded based on the points earn rate in the country you are visiting.

Yes! However, please note that points will be awarded based on the non-discounted portion of the fare.

For example, if your fare was RM 150 and you had applied a “RM 50 off” promo code or Ride Reward, you would only earn GrabRewards points for RM 150 – RM 50 = RM 100.

We’d be really sad to see you go! At the same time, you would lose your GrabRewards points, your existing tier status (Silver, Gold, Platinum) and all associated tier privileges. If you do decide to opt-back in at a later date, we will not be able to restore your previous GrabRewards points balance.

No, GrabRewards points will not be awarded for tolls, fees and other surcharges.

Tier ‘downgrades’ happen when you don’t earn enough points to maintain the tier.

Refer to the chart. For example, if you earn enough points to achieve Platinum tier in Reward Period 1 (1 Jan – 30 Jun), you will continue to maintain Platinum status until the end of Reward Period 2 (31 Dec).

Scenario 1: If you continue to earn enough points for Platinum in Reward Period 2 (1 Jul – 31 Dec), you will maintain your tier in the next period starting 1 Jan.

Scenario 2: If you do not earn enough points for Platinum in Reward Period 2 (1 Jul – 31 Dec), your tier will be downgraded to match your points earning in Reward Period 2.

When you lose a tier status, you also lose all privileges that come with it.

Points earned during this period will expire on

This would depend on how often you use Grab.

Here’s another example. Let’s say, your current tier is Platinum. You will stay on Platinum from 1 Jan- 30 June (Reward Period 1). However, if you take 0 rides during that Reward Period, your Platinum tier would be ‘downgraded’ to the basic ‘Member’ tier. That’s why you need to take more rides to earn a certain amount of points to stay on your current tier.