GrabBike – FAQs

Q: Where is GrabBike available? 

A: The service is currently available in KL Sentral, KLCC, Ampang, Wangsa Maju, and Mont Kiara only but we are looking to expand our service to the entire Klang Valley.

Q: What is the operating hours of GrabBike?

A: 6am to 2am (cashless from 9pm to 2am)

Q: Must I bring my own helmet?

A: A helmet will be provided by our driver-partner and you are required to wear it as it is required by Malaysian law.

Q: How many passengers are allowed on the ride? 

A: Only 1 passenger is allowed. 

Q: Can I bring my child along with me?

A: Due to safety reasons, we only allow 1 passenger at a time and children are not allowed. Please book a GrabCar instead if you have more than one passenger. 

Q: Can I change my destination mid-trip?  

A: No, you are not allowed to change your destination mid-trip.

Q: What if my driver does not provide me a Grab helmet? 

A: Your driver is obliged to provide you a Grab helmet that meets our safety requirements. If your driver does not provide you a Grab helmet, do not board the vehicle, cancel the booking and report it to us via our in-app Help Centre.

Q: My driver is not wearing a Grab jacket. Is this allowed? 

A: Drivers must always wear Grab jacket when on duty. If your driver is not wearing a Grab jacket, do not board the vehicle, cancel the booking and report it to us via our in-app Help Centre.

Q: How can I report my driver for improper conduct (reckless driving, rude, etc)? 

A: You can report it via call or writing to our in-app Help Centre.

Q: Can I use the GrabBike service when in rains? 

A: Due to safety concerns, we do not encourage passengers to book GrabBike when it is raining.
We encourage you to book a GrabCar instead.

Q: What is the minimum age requirement for passengers to use GrabBike? 

A: Passengers must be at least 18 years old to use GrabBike as this is a requirement by the Ministry of Transport.

Q: Can I do multi-stop rides on GrabBike?

A: No, you are not allowed to do multi-stop rides on GrabBike.

Q: What is the service fee?

A: The RM0.30 service fee helps cover the cost of personal accident coverage for both our driver-partners & passengers, safety equipment, new safety initiatives and additional training to make riding with Grab even safer.

Q: What is the scope of insurance coverage on GrabBike passenger?

A: Insurance coverage for passenger begins the moment the passenger boards the motorcycle until the driver drops off the passenger.

Q: How far can I travel with GrabBike? 

A: You can only travel within the service area.
ie) KLCC only within KLCC area, Wangsa Maju only within Wangsa Maju area.

Q: How can I book a female driver? 

A: You can only book a female driver if you are female passenger. You can book by choosing GrabBike (KLCC) for Female Passengers or GrabBike (Wangsa Maju) for Female Passengers.

Q: Can a female passenger use the non-female GrabBike service type? 

A: Yes you may but if you prefer female drivers only, we encourage you to book the GrabBike service type for female passengers. 

Q: What if I get into an accident on GrabBike? 

A: Please get in touch with our customer service either via call or our in-app Help Center to report the incident and they will assist you from there.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.