GrabBenefits Update

GrabBenefits is a programme that looks into different aspects of your well-being while you continue to earn on Grab. It has three main branches – Protection, Savings and Academy.

Beginning 1 January 2023, we will be introducing a few updates to GrabBenefits to further accommodate the needs of our Driver-partners & Delivery-partners. These updates aim to better serve our committed partners, while being a rewarding experience for all.

Here’s a glimpse of what’s to come!

New Refresh Period

Driver-partner and Delivery-partner tiers will be refreshed every 3 months, instead of 1 month.

  • Previously: Monthly – tiers will refresh between the 1st to 7th every month
  • New Update: Quarterly – tiers will refresh between the 1st to 7th of every January, April, July and October

This is to help our partners have more flexibility in planning out your work and rest days and a longer period to achieve your ride targets, while also giving you a chance to enjoy the tier rewards longer!

For the first quarter refresh beginning in January 2023, please allow for the update to fully reflect between 1st January – 7th January 2023.  Do contact Grab Support if your tier does not update accordingly after 7th January 2023.

New Tier – Ultimate

Introducing a new tier for our top performing Driver-partners and Delivery-partners – Ultimate.

We’re implementing this tier to reward our partners that go above and beyond for their achievements.

Ultimate tier partners are the top performers within each city across Malaysia.

To achieve the different tiers, every city will have their own target requirements, according to each city’s unique trends. Driver-partners and Delivery-partners have 3 months to achieve the requirements listed.

Click on the regions below to find out the requirements of your own city.



* Any violation of Grab’s Code of Conduct may affect your tier standing.

First Tier Refresh Welcoming Bonus

For the first quarter beginning on 1 January 2023, partners will be entitled to a Welcoming Bonus to be in Ultimate tier, with a lower ride & order requirement based on your performance from 1 October – 31 December 2022. *

We are introducing this Welcoming Bonus for the first quarter of 2023 to allow for more of our committed partners to enjoy the Ultimate tier rewards

This Welcoming Bonus only applies to the requirements for rides & orders completed and varies depending on your city.

* Please allow for the update to fully reflect between 1st January – 7th January 2023.  Do contact Grab Support if your tier does not update accordingly after 7th January 2023.

Click the different tabs below to see how many rides & orders you need to complete to start the New Year in Ultimate tier!

Tier Progression

How would the tier refresh work?


Click on the different tabs to see the rewards you will be entitled to receive!

Keep an eye out for future updates, such as:

  • Driver App Features
  • Grab Partners’ EPF & SOCSO Contribution

and much more!

Your tier for Quarter 1 (January – March) 2023  will be based on your performance from October to December 2022.

Ultimate tier will be attainable through a lower ride/order target as a welcome bonus!

No, the target is for one quarter, that is over a course of 3 months.

Tier refresh will take place between the 1st to 7th of every January, April, July and October. If you think there may still be an error with your tier after the 7th, you may reach out to us via Grab Support to check.

Your tier would depend on your total performance achieved for the remaining duration of the quarter (from February to March).

No, your tier will not be downgraded for the whole 3 months of Quarter 2. Your tier will only be refreshed for Quarter 3, depending on which targets you manage to achieve in Quarter 2.

You will be contacted by a Grab representative for clarification and/or investigation based on Grab’s Code of Conduct, and they will advise on your tier standing. 

You may need to complete your re-education first before being reactivated. Your tier will not be reinstated until the next quarter refreshes.

Your new target will follow according to the city you are moving to. You can carry over your number of completed trips and continue to drive towards the new target.

You will automatically be able to view the rewards on GrabBenefits in your Driver App once you complete your first ride.

If the date is past the 7th of the refresh month, please reach out to us via Grab Support to check.

The reward may have been fully redeemed by other Driver-partners / Delivery-partners already. But don’t worry, we will continue to add more new rewards.

Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.