GrabBenefits is a programme that looks into different aspects of your well-being while you continue to earn on Grab. It has three main branches – Protection, Savings and Academy.
Beginning 1 January 2023, we will be introducing a few updates to GrabBenefits to further accommodate the needs of our Driver-partners & Delivery-partners. These updates aim to better serve our committed partners, while being a rewarding experience for all.
Here’s a glimpse of what’s to come!
New Refresh Period
Driver-partner and Delivery-partner tiers will be refreshed every 3 months, instead of 1 month.
- Previously: Monthly – tiers will refresh between the 1st to 7th every month
- New Update: Quarterly – tiers will refresh between the 1st to 7th of every January, April, July and October
This is to help our partners have more flexibility in planning out your work and rest days and a longer period to achieve your ride targets, while also giving you a chance to enjoy the tier rewards longer!
New Tier – Ultimate
Introducing a new tier for our top performing Driver-partners and Delivery-partners – Ultimate.
We’re implementing this tier to reward our partners that go above and beyond for their achievements.
Ultimate tier partners are the top performers within each city across Malaysia.
To achieve the different tiers, every city will have their own target requirements, according to each city’s unique trends. Driver-partners and Delivery-partners have 3 months to achieve the requirements listed.
Click on the regions below to find out the requirements of your own city.
* Any violation of Grab’s Code of Conduct may affect your tier standing.
First Tier Refresh Welcoming Bonus
For the first quarter beginning on 1 January 2023, partners will be entitled to a Welcoming Bonus to be in Ultimate tier, with a lower ride & order requirement based on your performance from 1 October – 31 December 2022.
We are introducing this Welcoming Bonus for the first quarter of 2023 to allow for more of our committed partners to enjoy the Ultimate tier rewards!
This Welcoming Bonus only applies to the requirements for rides & orders completed and varies depending on your city.
Click the different tabs below to see how many rides & orders you need to complete to start the New Year in Ultimate tier!
How would the tier refresh work?
Click on the different tabs to see the rewards you will be entitled to receive!
Keep an eye out for future updates, such as:
- Driver App Features
Your tier for Quarter 1 (January – March) 2023 will be based on your performance from October to December 2022.
Ultimate tier will be attainable through a lower ride/order target as a welcome bonus!
No, the target is for one quarter, that is over a course of 3 months.
Tier refresh will take place between the 1st to 7th of every January, April, July and October. If you think there may still be an error with your tier after the 7th, you may reach out to us via Grab Support to check.
Your tier would depend on your total performance achieved for the remaining duration of the quarter (from February to March).
No, your tier will not be downgraded for the whole 3 months of Quarter 2. Your tier will only be refreshed for Quarter 3, depending on which targets you manage to achieve in Quarter 2.
You will be contacted by a Grab representative for clarification and/or investigation based on Grab’s Code of Conduct, and they will advise on your tier downgrade.
You may need to complete your re-education first before being reactivated. Your tier will not be reinstated until the next quarter refreshes.
Your new target will follow according to the city you are moving to. You can carry over your number of completed trips and continue to drive towards the new target.
You will automatically be able to view the rewards on GrabBenefits in your Driver App once you complete your first ride.
If the date is past the 7th of the refresh month, please reach out to us via Grab Support to check.
The reward may have been fully redeemed by other Driver-partners / Delivery-partners already. But don’t worry, we will continue to add more new rewards.