GrabExpress

An on-demand delivery service that is safe, fast, and reliable

Why GrabExpress?

Get your documents and parcels delivered on-demand, with real-time tracking.

Fast and Convenient Delivery Service

Instantly book a door to door delivery for your documents and parcels

Delivered Safely and with Care

Hand over your parcels to our well-trained drivers, and track the delivery real-time

Competitive Pricing

Competitive upfront fixed fares for all your deliveries

Deliver with Peace of Mind

Every delivery is insured for up to RM 500

GrabExpress Package Size Guide

GrabExpress
Size43cm x 43cm x 43cm
WeightBelow 10kg

GrabExpress Rates

 Fare
Base fareRM7
Per km rate4.1 - 13 km: RM 0.65 / km
13.1 - 25 km: RM 1 / km
>25 km: RM 2 / km
 Fare
Base fareRM7
Per km rate4.1 - 13 km: RM 0.65 / km
13.1 - 25 km: RM 1 / km
>25 km: RM 2 / km

How It Works

Download Grab

Scan QR Code

FAQs

GrabExpress is an on-demand delivery service that helps you to send items such as documents, parcels, and gifts to your business partners, family and friends.

Complete your delivery in 5 steps
1. Download Grab app and find “Delivery” tab

2. Key in your pick-up and drop-off locations to get your fixed upfront fare.

3. Key in the recipient’s name, mobile number and additional dropoff details such as floor/unit no. Click “Book” to confirm your booking.

4. After confirming your booking, the nearest GrabExpress driver will receive your order and head to the pick-up point right away.

5. You can track your parcel real-time in the Grab App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.

We operate 8am–12am, 7 days in a week.

Unfortunately, we do not accept advanced bookings or next day delivery at the moment.

All our drivers have been trained extensively coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your parcel, rest assured that your parcel is covered for up to RM500 per delivery. You may contact our customer service to proceed with the claim.

Item dimensions

Maximum item dimensions: 30cm x 45cm x 42cm
Maximum item weight: 10kg

Items that can be delivered

  1. Parcels (packed items in boxes or bags)
  2. Documents
  3. Packed food (non-perishable, non-frozen, non-fragile)

Items that cannot be delivered

  1. Fragile items (cakes, glassware) that require special handling
  2. Perishable items
  3. Hazardous, explosive, flammable and unsafe items (including power banks)
  4. Valuable items and documents (e.g. cash, passport, birth certificate)
  5. Illegal items and substances
  6. Live animals and plants
  7. Any unpacked / loose items that can easily be damaged in transit

Sender should be the paying party for all GrabExpress bookings. Our delivery-partner may cancel the booking if Sender request for Receiver to pay.