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Covid-19 Updates for our Grab Partners

Following the latest announcement from the Government, we’ve updated this page to provide some clarity to you.

If you are stopped at any roadblocks, please show the authorities these documents: Confirmation Letter from Grab, APAD, MCMC & MOT and Government Regulations*. We highly recommend that you download and save these documents into your mobile phones for quick access.

In addition, we would like to reiterate that we are committed to ensuring the many Malaysians who rely on our platform as a source of income are able to continue doing so. Let’s work together to fulfill the everyday needs of our fellow Malaysians and keep everyone safe!

*Update as of 6 July 2021

Media statement from the Prime Minister’s Office in Conjunction with Labour day 2020 [1 May 2020], click here.

National Security Council’s FAQ on the Movement Control Order, click here.

Media statement from the Prime Minister’s Office on the Economic Stimulus Package (PRIHATIN) [27 March 2020], click here.

Bank Negara Malaysia’s announcement on Measures to Assist Individuals, SMEs and Corporates Affected by COVID-19, click here.

Media statement from the Prime Minister’s Office [25 March 2020], click here.

Statement from the Ministry of Transport on Driving Licence and RoadTax renewal during MCO period, click here. If your PSV, driving licence or road tax has expired, please ensure you have renewed your insurance and carry a valid insurance cover note with you at all times.

We strongly urge you to visit the nearest screening hospitals to be tested. It is very important that you DON’T drive/deliver on the platform if you have symptoms such as fever, cough and difficulty breathing.

Click here for the complete list of screening hospitals nationwide.

In addition, we are committed to support MOH in their response to Covid-19:

  • Please provide feedback here if you notice any passengers exhibiting symptoms
  • Inform us immediately if they have been tested positive for the Covid-19 virus or receive a letter of self-quarantine so that we can assist MOH with contact tracing
  • Grab will temporarily suspend accounts that have been exposed to Covid-19
  • Grab will provide financial assistance to affected active drivers and delivery partners whose accounts are on hold. We will provide up to RM3,000* to a partner who contracts Covid-19 on the job, and up to RM300* for a partner who is quarantined as a result of exposure during a ride or delivery. These amounts will be topped up into the cash wallet following a review of the self-declared report to us. Please self-declare to us here.

Any account suspensions will last for 14 days until official documentation verifying the health status of suspended driver and delivery-partner has been submitted here and reviewed.

* Final amount may vary based on our review

We strongly advise you to take precautionary measures when you are completing trips and deliveries.

As a safeguard during this period, we recommend you to practise:

Good Hygiene

Driver-partners

  • You are required to wear a mask at all times
  • Please wash your hands frequently with soap or use hand sanitisers before and after picking up food orders/ deliveries or passengers
  • Prepare lid covered dustbins in your car so you and your passengers can dispose any used tissues
  • Disinfect your car (inside and outside) as frequently as possible
  • As you spend a lot of time in an enclosed space, do try to air your vehicle as often as possible.

Delivery-partners

  • You are required to wear a mask at all times
  • Please wash your hands frequently with soap or use hand sanitisers before picking up any food orders/ deliveries
  • Please comply with health and safety measures at merchants’ premises

Contactless driving/delivery

Driver-partners

Passengers are required to wear a mask before entering the vehicle. If the passenger is not wearing a mask, please advise them to do so and politely decline the trip if they refuse.

If you pick up a passenger who appears to be unwell, please exercise your best judgement; if you do not feel comfortable, please politely decline the trip with the passenger and then call Grab Customer Service to cancel.

For Klang Valley: To minimise contact between passengers, GrabShare service will be temporarily unavailable. This will take effect immediately and you will not receive GrabShare bookings until further notice. Other service types will be operating as usual.

Delivery-partners

You may drop a note to your customer via GrabChat to arrange to leave them at the gate, pick up from the back of your bike or an alternate location like the lobby order.

Grab Partner Protection Fund

To aid affected active drivers and delivery partners whose accounts are on hold, Grab will provide:

  • up to RM3,000* to a partner who contracts Covid-19 on the job
  • up to RM300* for a partner who is quarantined as a result of exposure during a ride or delivery

These amounts will be topped up into the cash wallet following a review of the self-declared report to us. Please self-declare to us here.

* Final amount may vary based on our review

GrabProtect

To keep our community safe, you have special discounts on masks, sanitisers, cleaners and disinfectant sprays via GrabBenefits. Visit the GrabBenefits section in your driver app for more info

Food deliveries via cars

We understand many of you are worried about a drop in income. To support your income, the GrabFood service type will be made available to all driver-partners*. We expect higher demand for GrabFood orders in this period so do come online.

  • All GrabFood deliveries are 0% commission.
  • Driver-partners MUST complete the GrabFood training on GrabAcademy.
  • The service type will be added to your account the day after GrabFood training completion.

*Except GrabTaxi

For more information, click here.

GrabExpress Car

Aside from food deliveries via car, we also launched GrabExpress Car in selected cities* as we foresee that many more Malaysians will be in need of our services. GrabExpress Car is an on-demand delivery service aimed to cater for bulk deliveries to consumers.

*Klang Valley, Penang, Johor Bahru, Kota Kinabalu, Kuching, Melaka, Ipoh, Kuantan, and Kota Bharu

Driver-partners in selected cities need to complete the GrabExpress Car training to get the service type added into their account. For more information, click here.

With more businesses only allowing fully vaccinated individuals to enter their premises, please follow these steps when you receive an order:

🔎 Tips:

  • Use the Location To Avoid feature and select “Areas requiring vaccination for entry” to avoid getting orders from premises that require vaccination (only for selected cities).
  • If you haven’t received the vaccine yet, do register for it via MySejahtera app or vaksincovid.gov.my.
  • Individuals are considered fully vaccinated 14 days after the second dose of vaccine OR after 28 days for single-dose vaccines.

In view of the latest developments, some of our GDCs are closed. To find out if the GDC in your city is operating, please refer here.

At this point of time, our Kiosks will remain closed. If you encounter any other issues, we strongly urge you to write to us via Help Centre. 

Most common issues faced by:

Driver-partners

Delivery-partners

SOCSO

If you have not signed up for the Self-Employed Employment Injury Scheme on SOCSO, now is a good time to do so. The yearly contribution is as low as RM157.20. In the event you fall ill and are unable to earn an income, you and your family will be insured at least RM1,000 per month, paid continuously to you until you are fit to drive again.

For more information, click here: Self-Employed Employment Injury Scheme. 

Hygiene products

We have also teamed up with a few e-commerce sites to bring you hand sanitisers at a discounted rate.

Shopee

You may purchase on Grab x Shopee and get an additional 15% off by redeeming the promo code on GrabBenefits.

In efforts to minimise physical contact, we’ve updated the passenger limit for our transport services.

  • Peninsular Malaysia:
    • Maximum 1 passenger only per ride.
    • In the case of emergency/vaccination/medical reason, 2 passengers per ride is allowed.
  • Kuala Terengganu & Kemaman: Maximum 2 passengers per ride.
  • Langkawi [effective 22 Sept]: Follow vehicle capacity for all service types.
  • Labuan: Follow vehicle capacity for all service types.
  • Negeri Sembilan & Kangar: Maximum 2 passengers per ride.
  • Sabah: Maximum 1 passenger only per ride.
  • Kuching, Miri, Sibu & Bintulu:
    • JustGrab/GrabCar: 2 passengers only per ride.
    • GrabCar 6-Seater: 3 passengers only per ride.

If you receive a booking that exceeds this passenger limit, you can cancel it without affecting your CR by selecting the “Too Many Passengers” cancellation reason.

Following the latest announcement from the Government, we’ve updated the operating hours for all Grab services:

Grab Transport operating hours

  • Langkawi [effective 22 Sept]: 12:00AM – 11:59PM (no last booking time)
  • Labuan: 12:00AM – 11:59PM (no last booking time)
  • Peninsular Malaysia: 6:00AM – 11:59PM (no last booking time)
  • Kuching, Miri, Sibu & Bintulu: 6:00AM – 9:59PM (no last booking time)
  • Kota Kinabalu, Sandakan, Tawau & Lahad Datu: 5:00AM – 9:59PM (no last booking time)

GrabExpress operating hours

  • All cities (unless stated below): 8:00AM – 11:59PM (no last booking time)
  • Kuching, Sibu, Miri & Bintulu: 8:00AM – 9:59PM (no last booking time)
  • Kota Kinabalu, Sandakan, Tawau & Lahad Datu: 8:00AM – 7:59PM (no last booking time)

GrabFood operating hours

  • Klang Valley: 7:00AM – 9:59PM (last order 9:30PM)
  • Johor Bahru: 7:00AM – 9:59PM (last order 9:30PM)
  • Melaka: 7:00AM – 9:59PM (last order 9:30PM)
  • Penang: 7:00AM – 9:59PM (last order 9:30PM)
  • Kota Kinabalu: 7:00AM – 9:59PM (last order 9:30PM)
  • Kuching: 7:00AM – 9:59PM (last order 9:30PM)
  • Ipoh: 7:00AM – 9:59PM (last order 9:30PM)
  • Miri: 7:00AM – 9:59PM (last order 9:30PM)
  • Bintulu: 7:00AM – 9:59PM (last order 9:30PM)
  • Negeri Sembilan: 7:00AM – 11:59PM (last order 11:30PM)
  • Sungai Petani: 7:00AM – 9:59PM (last order 9:30PM)
  • Alor Setar: 7:00AM – 9:59PM (last order 9:30PM)
  • Langkawi [effective 22 Sept]: 7:00AM – 11:59PM (last order 11:30PM)
  • Muar: 7:00AM – 9:59PM (last order 9:30PM)
  • Batu Pahat: 7:00AM – 9:59PM (last order 9:30PM)
  • Kuala Terengganu: 7:00AM – 11:59PM (last order 11:30PM)
  • Kota Bharu: 7:00AM – 9:59PM (last order 9:30PM)
  • Kuantan: 7:00AM – 9:59PM (last order 9:30PM)
  • Sandakan: 7:00AM – 9:59PM (last order 9:30PM)
  • Tawau: 7:00AM – 9:59PM (last order 9:30PM)
  • Sibu: 7:00AM – 9:59PM (last order 9:30PM)
  • Kemaman: 7:00AM – 11:59PM (last order 11:30PM)
  • Kluang: 7:00AM – 9:59PM (last order 9:30PM)

GrabMart operating hours

  • Klang Valley: 7:00AM – 9:59PM (last order 9:30PM)
  • Johor Bahru: 8:00AM – 7:59PM (last order 7:30PM)
  • Penang: 7:00AM – 9:59PM (last order 9:30PM)
  • Kota Kinabalu: 7:00AM – 7:59PM (last order 7:30PM)
  • Kuching: 7:00AM – 9:59PM (last order 9:30PM)
  • Miri: 7:00AM – 9:59PM (last order 9:30PM)
  • Melaka: 7:00AM – 9:59PM (last order 9:30PM)
  • Ipoh: 7:00AM – 9:59PM (last order 9:30PM)
  • Kuantan: 7:00AM – 9:59PM (last order 9:30PM)
  • Kota Bharu: 7:00AM – 9:59PM (last order 9:30PM)
  • Kuala Terengganu: 7:00AM – 11:59PM (last order 11:30PM)
  • Alor Setar: 8:00AM – 7:59PM (last order 7:30PM)
  • Sungai Petani: 8:00AM – 7:59PM (last order 7:30PM)
  • Negeri Sembilan: 7:00AM – 11:59PM (last order 11:30PM)
  • Sandakan: 7:00AM – 7:59PM (last order 7:30PM) 
  • Kemaman: 7:00AM – 11:59PM (last order 11:30PM)