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100% Ride Guarantee! Book a Grabcar with confidence!

Due to overwhelming response, we are EXTENDING our “SURERIDE” promo from 24th November 2016 till 9th December 2016.

Enjoy RM5 OFF 20 GrabCar Rides anywhere within Klang Valley all day long (Monday – Friday only).

 

Get a ride or your next is FREE!

Who says there’s no such thing as a sure thing? Now when you book a GrabCar in Bangsar, Mid Valley, KL Sentral, Mont Kiara, Sri Hartamas, Publika, Bandar Utama, TTDI, or Damansara Uptown — you’re sure to get it or your next ride is FREE!

100% GUARANTEED!

So say goodbye to missed meetings. Forget being late on dates. With the largest driver network in Malaysia, you’ll never have to take a rain check again. Book a GrabCar, today!

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We’re so confident in our superior driver network, here’s a promo code for you to try it out!

 

100% Ride Guarantee terms and conditions:

  • Applicable for  bookings made on the GrabCar (Economy) icon only.
  • Free Ride (worth RM8) will be provided via SMS within 48 hours when you receive the message “Sorry, we couldn’t find you a driver” and/or “Sorry! Our drivers seem busy” 2 times consecutively in your app for bookings made within the location of Bangsar, Mid Valley, KL Sentral, Mont Kiara, Sri Hartamas, Publika, Bandar Utama, TTDI, or Damansara Uptown.
  • Free rides are limited to 10 rides per passenger when you do not get assigned a driver in Bangsar, Mid Valley, KL Sentral, Mont Kiara, Sri Hartamas, Publika, Bandar Utama, TTDI, or Damansara Uptown during the campaign period .
  • Applicable for ride bookings made between 8am – 8pm daily.
  • A maximum of 1 promo code per day will be provided to each eligible passenger.
  • Only applicable to GrabCar ride booked in Bangsar, Mid Valley, KL Sentral, Mont Kiara, Sri Hartamas, Publika, Bandar Utama, TTDI, or Damansara Uptown.
  • Applicable for cash or credit/debit card payment.

 

RM5 OFF 2 GrabCar Rides terms and conditions:

  • Not valid for airport rides (KLIA/KLIA2).
  • Maximum of 10,000 redemptions per day only.
  • Applicable for cash and credit/debit card payment.
  • Valid from 17th – 23rd November 2016
  • Applicable for  bookings made on the GrabCar (Economy) icon only.

 

RM5 OFF 20 GrabCar Rides terms and conditions:

  • Not valid for airport rides (KLIA/KLIA2).
  • Maximum of 15,000 redemption per day only.
  • Applicable for cash and credit/debit card payment.
  • 24th November 2016 till 9th December 2016
  • Applicable for  bookings made on the GrabCar (Economy) icon only.
  • Available all day long (Monday – Friday only)

 

FAQ for 100% Ride Guarantee

  1. Why do you say it’s a FREE ride when it’s only RM8?
    Based on our rates, RM8 is sufficient to cover up to 5km driving distance with GrabCar.

  2. Which areas are covered under the 100% Guarantee Ride?
    Bangsar, Mid Valley, KL Sentral, Mont Kiara, Sri Hartamas, Publika, Bandar Utama, TTDI, or Damansara Uptown.
  3. Why are only those areas covered? Are you going to expand the 100% ride guarantee to any areas after this?
    We will definitely consider expanding to areas with exceptionally good demand. So, keep riding with Grab and the next area under our 100% Ride Guarantee could be yours!
  4. I keep seeing the driver names change while booking, do I get a free ride because of that?
    No, you need to see the message “Sorry, we couldn’t find you a driver” OR “Sorry! Our drivers seem busy” at least 2 times. If the drivers name keeps changing, it just means that the app is still trying to find you a driver within the reasonable time. (reasonable time = within 1 minute of trying)

 

FAQ for SURERIDE promo

  1. Where can I use my promo code RM5 x 20 rides?
    You can use it anywhere within Klang Valley on GrabCar (Economy)

  2. Can I pay with cash/card?
    Yes, you can pay with either cash or card

  3. When is the promo period for this?
    The RM5 x 20 rides is valid from 24th Nov – 9 Dec 2016

  4. Why does my promo code not work?
    We have a daily cap of 15,000 redemption. Please try again tomorrow.

 

 

Terms & Conditions:

The promo is organised by GrabCar Sdn Bhd (“the Organiser”) and is open to all Malaysian citizens, permanent residents residing in Malaysia and foreigners who are travelling or working in Malaysia. The following persons are not eligible to participate in the Campaign:

All employees (both permanent and fixed term contract) of the Organiser and their immediate family members.

By taking part in this campaign, you have indicated that you have read, understood and agreed to be bound by these terms and conditions. You also acknowledge and agree to be legally bound by the terms and conditions below and decisions of the Organiser without limitation or qualification. You further agree that all decisions of the Organiser shall be final and conclusive.

Campaign Duration:

The Campaign will run from 17th November 2016 to 23th November 2016 only. The Organiser reserves the sole and absolute right to alter or end the Campaign at any time prior to the expiry of the Campaign Period without giving any prior notice and no compensation in cash or in kind shall be given.

How To Enter:

Participants can enter the Campaign by downloading the Grab  mobile application (iOS, Android and/or BlackBerry (Z10 or Q10 and above). Participants are required to include their name, mobile phone number and email address for further communication and verification purposes. Just go to ‘Profile’ to register and activate your Grab account.

The Organiser reserves the sole and absolute right to disqualify any participant or reject qualifying participants deemed ineligible (be it under these Terms & Conditions or has engaged in a conduct that the Organiser considers inappropriate or unacceptable).

General Terms & Limitation of Liability:

Grab reserves the sole and absolute right to withdraw, amend and/or alter any part of the whole terms and conditions in relation to this Campaign at any time without giving any prior notice to the Customers and the Customers agree to be bound by those changes.

Grab’s decisions in any matter in relations to the Campaign shall be final and conclusive.

Grab shall not be liable for any claims by the Customers or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third-part, consequential or other damages resulting from or in connection with this Campaign.

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