Meet the super team protecting your wallet

Scammers and fraudsters are always finding new ways to beat banks’ and wallets’ security measures, which is why we work hard to stay one step ahead at all times.

We’ve built an expert team and developed best-in-class technologies to prevent and fight fraud on a daily basis, keeping your wallet and your data safe.

The Good Hacker

Not all hackers are bad, the good ones help us strengthen our systems by looking for bugs.

Our ongoing HackerOne programme incentivises ‘white-hat hackers’ for disclosing any vulnerability they find. That’s how seriously we take our security at Grab.

The Tech Genius

Meet the Tony Stark of our super security team. He’s one of 300 risk experts who develop technology to aggressively fight fraud. They’re called the GrabDefence Brigade. Thanks to them, we’ve been able to keep the fraud rate on our platform under 0.2%, far below the industry average.

In fact, our fraud defence technology is also used by other businesses through our GrabDefence suite.

The Spy 

Part of the Ground Intel Team, she’s one of our many agents who investigates and stops fraudulent activities on the ground.

They work in the background conducting ground surveillance, researching new fraud activities, and infiltrating fraud networks to identify and stop potential fraud.

The Driver

Always on the move, always on the lookout—he’s one of our many driver-partners on the road, ready to report any suspicious activity as it happens. Through the Grab Fairplay Programme, we incentivise our driver-partners to share any potential fraud with us.

The Speed Dial

Fraudsters don’t rest, and neither do we. That’s why you can get fraud support around the clock, just a phone call away.

They’re our first line of support who work with our team of risk experts to get the answers you need as quickly as possible.

Our fraud-prevention technology

Fraud Detection Engine

​​Fraud is ever evolving, so we should be too. We’ve got data analysts crunching millions of data points in real-time, building our machine learning capabilities as we evolve, to identify existing and new fraud patterns every day. This keeps us one step ahead of bad actors at all times. 

Best-in-class Biometrics

No two faces or fingerprints are alike. That’s why we’ve developed our own best-in-class, high-accuracy biometric authentication system that uses fingerprint or facial recognition, to ensure that it is you and only you access your account even when your PIN is compromised.

Step-up Authentication

When a transaction feels riskier than usual, our security doubles up. In these instances, additional authentication is needed, whether in the form of PIN, Biometrics or One Time Password. We won’t grant access until we’re sure that it’s you.

Highest levels of data protection

Each time you make a transaction, data passes through multiple parties. We ensure the highest levels of data protection throughout the entire transaction process; processing, handling, storage, and transmission, to prevent data breaches and protect against attacks. 

In fact, we’re the first superapp to be certified with the Data Protection Trustmark (DPTM) awarded by Infocomm Media Development Authority (IMDA), which recognises our stringent data protection policies and processes.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.