We are doing all we can to keep you and our drivers safe with the help of a few trusted partners and simple guidelines! In collaboration with Lifebuoy and Cif, we will be equipping active drivers with hygiene kits* (hand sanitisers and disinfectant sprays) to keep their vehicles clean and safe for passengers.
*while stocks last
To minimise health risks, you and your driver are also encouraged to follow these guidelines:
Starting 7 September 2020, all GrabCar Plus, GrabCar Premium, and GrabCar Exec vehicles will be equipped with hygiene kits and come with our hygiene kit guarantee*.
These times have shown us that we’re more connected than we think, and that the well-being of the community is a shared responsibility. As such, we have taken measures that will enforce better hygiene habits and give you greater peace of mind every time you choose Grab. We look forward to welcoming you back on board!
*Peninsular Malaysia only.
- What is GrabProtect?
GrabProtect is an initiative by Grab made up of a comprehensive set of safety and hygiene tech features, strict safety policies and partnerships to minimise risks of the spread of COVID-19. We have now also partnered with trusted Unilever brands (Lifebuoy and Cif) to bring you safer rides.
- How will this affect my ride?
Grab will be looking to equip active drivers with in-car disinfectant sprays from Cif and hand sanitisers from Lifebuoy. Both passengers and drivers will eventually need to fill up Health Declarations to confirm they are well before taking a ride. We have also prepared a new set of guidelines that all passengers and driver-partners should adhere to for a safe and comfortable ride, including wearing a mask, and completing personal health declaration form.
- How do I book a ride that is equipped with a hand sanitiser and disinfectant spray?
We will be looking to equip our active drivers with in-car disinfectant sprays from Cif and hand sanitisers from Lifebuoy. For a hygiene kit guarantee, starting 7 September you may book a GrabCar Plus, GrabCar Premium, or GrabCar Exec. Rest assured that all cars are still subject to the standards of our GrabProtect 6-step guideline.
- I booked a ride and there were no hand sanitiser and disinfectant spray in the car.
Our hygiene item guarantee will only begin on the 7th of September*. Rest assured that all cars are still subject to the standards of our GrabProtect 6-step guideline.
*Peninsula Malaysia only.
- Will GrabProtect also apply to Grab rides in Sarawak/Sabah?
Hygiene kits will be rolled our to active Grab Driver-Partners in Borneo in September. Rest assured that all cars are still subject to the standards of our GrabProtect 6-step guideline.
- My driver was unwell. What can I do?
If you believe your driver is unwell, you can cancel the ride without any penalty and can make a report here. Likewise, your driver is also allowed to cancel the ride without any penalty should he or she believe that you are unwell.
- My city does not have GrabCar Plus/GrabCar Premium/GrabCar Exec. How can I book a ride with a hygiene item guarantee?
We will be introducing a new service in your city called GrabProtect Plus. Please book that service instead for a hygiene item guarantee.