Get around town with your family or friends confidently with Grab. We have strict hygiene and safety measures to protect you:
1. Health declaration
Before the ride, passengers and drivers must declare that they are well via a health and hygiene declaration in-app.
2. Mandatory face mask
Passengers and drivers must wear a mask throughout the ride, as mandated by MKN. Masks must be put on before the ride and for the entire journey, ensuring that the nose, mouth and chin are covered. If either party shows up without a mask on, passengers and driver-partners can cancel the booking by selecting “driver/passenger did not wear a mask” as their cancellation reason.
3. In-car sanitisation
Cars are regularly sanitised to ensure a clean and fresh interior. Sanitisation kit and car and delivery bag disinfection services are made available, at a subsidised fee, to all Grab drivers- and delivery-partners.
4. Trip Monitoring
Grab monitors your ride to detect potentially unsafe scenarios and offer help when needed. We will share details of your trip including your personal data with the authorities to facilitate investigation.
Click here to find out more about trip monitoring and its detection and safety measures. All processing of personal data information shall be in accordance with our Privacy Notice.
5. Emergency Button
This connects you to the police or ambulance units in a few taps, depending on your response.
Tip: Passengers can also add and enable Emergency Contacts from the settings icon who will be automatically alerted if they tap on the emergency button. Find out how to set an emergency contact here.
6. Share My Ride
Let friends or family members track your ride in real-time, with details of the booking. Tapping on the feature will then open a web page where the ride details can be tracked.
