Submit a Fair Play report in just a few clicks!

Now you can do it via the Help Centre

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Introducing the Grab Fair Play Rewards Programme, a programme where driver-partners can get rewarded up to US$1,000 based on severity and novelty of the reported fraud cases.

In our efforts to provide driver-partners a platform to stand up and voice out against unfair use and abuse of the service, we’ve taken the step to simplify the reporting process.

Now, driver-partners can submit a report faster and easier via the Help Centre!


How do I submit a report?

[Updated on 16 March 2020]

  1. Launch your Grab Driver Application
  2. Tap on ‘More’ and look for ‘Support
  3. Tap on ‘Help Centre’, follow by ‘Accident, Safety, and Fraud
  4. Tap on ‘Report Suspicious or Fraudulent Activity
  5. Tap on ‘Email Us
  6. Fill in the required details and submit the report
  7. Wait for a reply from us via your email address registered with Grab

Note: Please be informed that the following issues are NOT covered in Grab Fair Play Rewards Programme. For more information, please click on the links below:

  1. Passenger cancellation 
  2. Ride payment issue
  3. Incentive issue 
  4. Account suspension

To know more about Grab Fair Play Rewards Programme, please click the button below.

Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.