The Special Needs Care Guide


At Grab, we encourage tolerance and kindness to all passengers at all times. We do not discriminate any passengers who use our Grab service because of their physical disabilities, and we practice inclusiveness. However, as a Grab driver-partner, caring for those with special needs or restricted mobility may require a bit of work.

To help you, we’ve prepared a comprehensive video tutorial with tips on how you can assist those with special needs and how you can provide them a comfortable Grab experience. Thank you for your cooperation, understanding, and kind heart.


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Q: What if I’m not comfortable dealing with a person with disability?

A: Always treat disabled persons as equals. Never be afraid, skeptical or embarrassed to help them.

Q: I want to help but I would like to avoid physical contact as much as possible. What can I do?


  1. If they have a caretaker, assist the caretaker to help the person in need to your car.
  2. You may use verbal cues to guide the person. Do not be afraid or embarrassed. They will let you know if they require further assistance.

Q: I do not want to help but have been assigned a booking with a passenger with a disability. What should I do?


  1. Disabled persons are entitled to safe and accessible transport, as with anyone else. Moreover, you should try to honour bookings that you have accepted.
  2. If you have strong reasons not to do so, e.g. you are not physically able to help, please alert our customer support team so they can assist with the passenger’s onward travel.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.