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What is JustGrab?

 

JustGrab is fixed-fare on-demand service, which brings together both taxis and cars across Malaysia. This means that a passenger who books a JustGrab will be assigned the nearest vehicle, regardless of whether it is a taxi or a car.

There are plenty of reasons to JustGrab.

What are the differences between GrabTaxi/GrabCar and JustGrab jobs?

Peninsular Malaysia:

  1. For GrabCar driver-partners – there are no differences between JustGrab and GrabCar. Please continue your regular Grab rides.
  2. GrabTaxi jobs are metered while JustGrab jobs are upfront fares.
  3. RM2 booking fee only applies to GrabTaxi jobs, not JustGrab jobs.
  4. Surge pricing during peak hours is only applicable for JustGrab jobs.
  5. Only RM1 commission to GrabTaxi for each JustGrab job, instead of a percentage commission.

Borneo:

  1. For GrabCar driver-partners – there are no differences between JustGrab and GrabCar. Please continue your regular Grab rides.
  2. Both GrabTaxi and JustGrab jobs are upfront fares.
  3. There is no booking fee for both GrabTaxi and JustGrab jobs.
  4. Surge pricing during peak hours is applicable to both GrabTaxi and JustGrab jobs.
  5. RM1 commission is applicable for both GrabTaxi and JustGrab jobs.

How does it work?

  1. Receive and accept a JustGrab job. The JustGrab icon will appear at the top of the job card along with the Fixed Fare. Click ‘Accept Job’ to proceed with the job.
  2. Pick-up your passenger. Proceed to the pickup location, pick your passenger and click on ‘Pick-Up’.
  3. Drive to the destination. Select ‘Drop-Off’ once you’ve reached your destination.
  4. Collect your fare when you drop off your passenger. The fixed fare is auto calculated. Remember to add in any toll fees before clicking on ‘Proceed’.

FAQs

What is JustGrab?

JustGrab is a service that assigns passengers the nearest vehicle, whether GrabCar or GrabTaxi, at a fixed fare.

How is JustGrab priced?

JustGrab jobs are priced the same as GrabCar Economy jobs.

How will I know if it’s a JustGrab job?

Your incoming JustGrab job card will have a unique JustGrab tag. So, whenever you see this – it’s a fixed fare, JustGrab job.

As a GrabTaxi driver-partner, what changes for me?

All JustGrab jobs are fixed fare. For GrabTaxi driver-partners in Peninsular Malaysia, you should turn on your taxi meter and collect the fixed fare shown in passenger’s Grab app. For GrabTaxi driver-partners in Borneo, please accept jobs as per usual and enjoy slightly higher fares for JustGrab jobs compared to GrabTaxi jobs.

How should I manage tolls and surcharges

Please charge all tolls to the passenger at the end of the trip under “Tolls & Others”; however, please do not charge any surcharges or booking fees.