GrabMY Community Guidelines

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Safety doesn’t happen by accident. And that’s the reason Grab has set certain protocols and guidelines that would ensure our passengers are transported from A to B in the safest and most secure way possible. On top of that, these protocols would help elevate the driver-passenger experience in a way that benefits both parties – your passengers are satisfied while our Grabbers are highly rated.

We appreciate if all Grabbers would commit to understanding and practicing our GrabCar Driver Code of Conduct, so that we can uphold the finest service possible and your passengers will always remember your rides with fondness!


Thank you once again for being part of change. We hope you’d be able to perform your very best and reach the highest possible star rating, as this would make for an excellent Grab experience for both drivers and passengers. Keep up the good work, and continue to drive up a great Grab experience!