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GrabAllStars Guide

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Overview

GrabAllStars (https://graballstars.com) is a comprehensive programme that rewards Driver-partners for their loyalty & excellence. Driver-partners can redeem the vouchers and benefits that we offer on a monthly basis.

ALL Driver-partners are qualified for this programme unless they have been banned or terminated.

There are 3 tiers to this programme:

To achieve these ‘tiers’, each Driver-partner must fulfill the expected tier requirements. Your performance is reviewed monthly (latest on the 5th of every month) to see if you qualify for the respective tiers.

E.g. on 5 August, the status that you see on your profile will be based on your performance from 1-31 July.

Step 1: First time Login

  1. Click ‘Verify Account’
  2. Verify your Mobile Number
  3. A Verification PIN will be sent via SMS
  4. Enter the 6-Digit PIN

Step 1(a): What if my “Account Does Not Exist”?

Potential reasons why a Driver-partner’s account may not exist on the platform:

  1. Driver-partners did not use the Malaysian country code (i.e. you must add a ‘6’ in front of your mobile number – 60123456789, 601123456789,…).
  2. Driver-partners have changed their mobile number
  3. New Driver-partners who registered after 1st of the current month will need to wait till 5th of the next month to be able to access their account.
  4. Driver-partners are currently banned/terminated.

Step 2: Create A Password

After your account has been successfully verified, reset your password according to the criteria below:

  • Minimum of 8 characters
  • At least ONE lowercase letter = (a, b, c,…)
  • At least ONE uppercase letter (A, B, C,…)
  • At least ONE number (1, 2, 3,…)
  • At least ONE special character (@, !, #,…)
  • Example password: Grab0123@

Step 3: Update your profile page

After your password has been successfully saved, you will be directed to your profile page where you can see:

  • Driver’s Details
  • Driver’s Performance Summary (last month)
  • Driver’s Tier Status (‘No status’/ ‘Silver’/ ‘Gold’, /’Platinum’),
  • Summary of rides/ ratings that a driver needs to achieve in order to move up to a higher tier.

**Please upload a profile picture and fill in your address details for any future mailing purposes.

Next time when you want to change your password, you can do it here too.

Step 4: Check the Rewards Page

All available Rewards will be listed as above.

All tier requirements will also be shown in the Rewards Page for the Driver-partner’s reference. Your current tier will be highlighted with a green tick like below:

Step 5: Find out more details about a reward

Driver-partners may click onto each Reward to see what is offered by the partner. If you’re interested to redeem the reward, click on ‘Get Rewards Here’ and you will be redirected to the Redemption Page.

Step 6: Redemption Page

1. Click onto the reward you would like to redeem.

2. Click ‘Redeem Now’

3. All the redeemed vouchers can be found in the ‘Redeemed’ tab.

4. Driver-partners may check for their voucher codes in the ‘Redeemed’ tab at any time.

5. To use it online, do follow the instructions provided for each reward in GrabAllStars website to use the voucher.

6. To use it offline, simply flash the redeemed voucher code at the participating merchants’ outlets.

That’s it! Now, you know how to redeem GrabAllStars Rewards!


Frequently Asked Questions (FAQ)

For any inquiries on the GrabAllStars Rewards Programme, please refer to our FAQ section in the GrabAllStars website as shown above.


// Team Grab Malaysia