To better safeguard your account!
Introducing the Driver Selfie Authentication feature, a safety feature designed to protect our driver-partner’s account and prevent unauthorised login!
With this feature in place, all you need to do is take a selfie to verify your identity when you log in to your account from a new device.
*This feature will be launched in phases
How does it work?
Step 1: Login to your account via Google from your new device.
Step 2: Make sure your vehicle is parked at a safe place.
Step 3: Follow the instructions in the driver app and complete the verification process!
If the selfie matches with your profile picture in our system, then you will be able to login to your account immediately!
If you are unable to verify your identity, please wait for 10 minutes before repeating this process.
Why is this feature required?
To provide an extra layer of protection to ensure the Grab Driver account remains secure and protects the identity of our driver-partners.
Do I need to verify my identity every time I log in to my account on a new device?
Yes, you need to complete the driver authentication feature every time you log in from a new device.
What should I do if my face does not get detected?
Please follow the instructions in the driver app and make sure your face is not covered or find a spot with good lighting to take your selfie.
If you are unable to verify your identity after multiple attempts, you will need to wait for 10 minutes before repeating the account login and selfie verification process.
What should I do if I still fail to verify my identity?
This may mean that your selfie does not match with your profile picture in our system. Please make an appointment to take a new profile picture at Grab Driver Centre (GDC), OR update your profile picture via Help Centre if there is no GDC in your city.
|Klang Valley||Click here to make an appointment|
|Johor Bahru, Penang, Kuantan,
Ipoh, Melaka, Kuching, Kota Kinabalu
|Click here to make an appointment|
|All other cities||Click here to update your profile picture|