Covid-19 response

Grab is working closely with our partners to create and implement initiatives that ensure everyone has access to the right information and resources to get vaccinated.

Vaccination for all

Grab’s goal is to reach fully vaccinated* status for all Grab employees and Grab driver- and delivery-partners by the end of 2022*. We are working closely with governments to use our reach and network to ensure greater distribution of vaccines across SEA.


We are subsidising the cost of Covid-19 vaccines for driver- and delivery-partners not covered by national vaccination programmes.

Grab is also providing discounted rides to and from vaccination centres for those requiring assistance—such as the elderly or disabled.

*We recognise that this is dependent on the availability and access of vaccines to our partners and the wider community, and are closely monitoring this.

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Grab driver- and delivery-partners work tirelessly to make sure our needs our met. If you would like to show them a little appreciation, you can leave them a tip via our in-app tipping feature.

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Financial assistance

To help ease the financial burden of driver-partners who are hospitalised due to Covid-19, Grab is providing financial assistance, rental waivers, insurance protection, and earnings support.


Additional earning opportunities

We expanded the GrabMart and GrabAssistant services to more countries across the region, allowing our partners to access more earning opportunities through the Grab platform.


Loans to help merchant-partners

Grab provides merchant-partners with loans to sustain their business plans, making sure that they not only survive but also stand a chance to thrive during these times.


Help for small business partners

Initiatives like our #LocalHeroes campaign have allowed merchant-partners to use our app as a channel to promote their food businesses and rally communities to support them.

Our Peniaga Kecil campaign in Malaysia helps Micro, Small and Medium Enterprise (MSME) merchant-partners to digitalise their business and provides them with more opportunities to sell. Minggu Peniaga Kecil was part of the Small Business Programme and a fully funded promotion by Grab to help small businesses achieve success.

Features like Self-serve Ads let merchant-partners buy their own ads on the platform, empowering merchant-partners to promote their business.


Continuous safety and hygiene improvements

Early into the pandemic, Grab launched #SaferEveryDay: a suite of safety and hygiene measures to minimise Covid-19 risk on our transport services.

Health declaration

Before the ride, passengers and drivers must declare that they are well via a health and hygiene declaration in-app.

Mandatory face mask

Passengers and drivers must wear a mask throughout the ride, as mandated by MKN. Masks must be put on before the ride and for the entire journey, ensuring that the nose, mouth and chin are covered. If either party shows up without a mask on, passengers and driver-partners can cancel the booking by selecting “driver/passenger did not wear a mask” as their cancellation reason.

In-car sanitisation

Cars are regularly sanitised to ensure a clean and fresh interior. Sanitisation kit and car and delivery bag disinfection services are made available, at a subsidised fee, to all Grab drivers- and delivery-partners.

Contactless delivery

Consumers can notify delivery-partners via GrabChat to leave their orders at their doorstep, lobby, or specified location.

Cashless payments

Consumers are encouraged to choose cashless payments to minimise contact, making every ride and delivery even safer.

Safety feedback

Consumers are able to provide feedback through our in-app ratings and feedback feature on health and hygiene concerns. Their feedback is investigated and necessary action is taken to ensure everyone’s safety.

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Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
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6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
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14. This rebate is non-transferable to any party.