{"id":46512,"date":"2026-06-10T22:36:25","date_gmt":"2026-06-10T14:36:25","guid":{"rendered":"https:\/\/www.grab.com\/mm\/?page_id=46512"},"modified":"2026-06-12T16:57:22","modified_gmt":"2026-06-12T08:57:22","slug":"hiringburmeseinkh","status":"publish","type":"page","link":"https:\/\/www.grab.com\/mm\/hiringburmeseinkh\/","title":{"rendered":"Career Opportunity: Quality & Safety Assurance Coordinator in Cambodia"},"content":{"rendered":"

Quality & Safety Assurance Coordinator (Operations)<\/strong><\/h3>\n

Grab is looking for a\u00a0Quality & Safety Assurance Coordinator<\/strong>\u00a0to help safeguard the safety and service quality of our driver-partners, passengers, and merchants on the Grab platform.<\/p>\n

This role focuses on\u00a0safety risk management, incident investigation, compliance audits, and quality monitoring<\/strong>, including fraud, behaviour, grooming, and vehicle condition. You will work closely with cross-functional teams to ensure that safety and quality standards are implemented consistently, audited regularly, and continuously improved.<\/p>\n

Key Responsibilities<\/strong><\/h3>\n

Safety & Risk Management<\/strong><\/h4>\n
    \n
  • Monitor and analyse safety-related KPIs\/OKRs, identify trends and root causes, and recommend corrective or preventive actions.<\/li>\n
  • Investigate safety-related cases and incidents involving transport services, including accidents, behavioural complaints, and unsafe driving.<\/li>\n
  • Conduct safety audits for driver-partners and merchants, including vehicle condition, equipment or gear compliance, and process adherence.<\/li>\n
  • Support the development and enforcement of safety policies, SOPs, and checklists.<\/li>\n
  • Partner with internal teams to conduct safety awareness sessions, training, and refresher programs for driver-partners.<\/li>\n<\/ul>\n

    Quality Monitoring & Assurance<\/strong><\/h4>\n
      \n
    • Monitor quality OKRs and identify the root causes of service and safety issues.<\/li>\n
    • Review Eater reports, trip monitoring reports, and other operational reports to ensure that performance and safety indicators remain on track.<\/li>\n
    • Conduct reviews of 1\u20134 star passenger-rated trips to identify potential safety or service quality concerns.<\/li>\n
    • Monitor and address fraudulent activities related to Driver-Partner Ratings (DRP).<\/li>\n
    • Review GrabFood order cancellations, identify the source of cancellation, and detect patterns that may indicate quality, safety, or fraud risks.<\/li>\n
    • Monitor Merchant Quality Feedback (MQF) to support a consistently safe and high-quality platform experience.<\/li>\n
    • Take appropriate action on driver-induced cancellations, especially those involving safety or policy concerns.<\/li>\n
    • Ensure enforcement of gear compliance and other safety-related requirements.<\/li>\n
    • Review low DAX ratings with a focus on behaviour and safety, and recommend improvement actions.<\/li>\n
    • Conduct interviews and investigations with driver-partners flagged for fraud, behavioural, or safety issues, and recommend corrective actions where needed.<\/li>\n
    • Respond promptly to GS escalations related to quality, behaviour, or safety concerns.<\/li>\n<\/ul>\n

      Qualifications<\/strong><\/h3>\n
        \n
      • Bachelor\u2019s degree with strong academic performance, or equivalent practical experience.<\/li>\n
      • Fluency in\u00a0Burmese and English<\/strong>, both written and spoken.<\/li>\n
      • Strong interest in or experience with safety, compliance, audit, risk management, operations, or quality assurance.<\/li>\n
      • Strong analytical skills, with the ability to interpret data and identify safety and quality risks.<\/li>\n
      • Comfortable using technology and digital tools for monitoring, investigation, and reporting.<\/li>\n
      • Excellent interpersonal and communication skills, especially for handling sensitive investigations and stakeholder discussions.<\/li>\n
      • Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.<\/li>\n
      • Strong problem-solving mindset and a passion for maintaining a safe and high-quality platform experience.<\/li>\n<\/ul>\n

        How to Apply<\/strong><\/h3>\n

        If you meet the qualifications for this role, please send your CV to phyoe.wai@grabtaxi.com<\/strong><\/p>\n

        Only shortlisted candidates will be contacted.<\/p>\n","protected":false},"excerpt":{"rendered":"Quality & Safety Assurance Coordinator (Operations) Grab is looking for a\u00a0Quality & Safety Assurance Coordinator\u00a0to help safeguard the safety and service quality of our driver-partners, passengers, and merchants on the Grab platform. This role focuses on\u00a0safety risk management, incident investigation, compliance audits, and quality monitoring, including fraud, behaviour, grooming, and vehicle condition. You will work […]","protected":false},"author":1253,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/pages\/46512"}],"collection":[{"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/users\/1253"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/comments?post=46512"}],"version-history":[{"count":3,"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/pages\/46512\/revisions"}],"predecessor-version":[{"id":46518,"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/pages\/46512\/revisions\/46518"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/mm\/wp-json\/wp\/v2\/media?parent=46512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}