Overview

For Customers

For Driver- and Delivery-partners

For Merchant-partners

Overcoming
COVID-19 together

Stay updated about our efforts to keep you safe.

Dear Grab community,

We recognise the huge impact that the coronavirus (COVID-19) has caused to your daily lives. We are doing everything we can across Southeast Asia to fight this global pandemic with you.

01

We’re raising safety and hygiene standards for our passengers by:
  • Providing face masks and hand sanitisers to Driver-partners. We have distributed over 1 million pieces across the region, and are doing our best to get more.
  • Encouraging our Driver-Partners to get medical help if they are unwell.
  • Temporarily suspending the accounts of Driver-Partners who confirm they are unwell until they submit a medical certificate to prove they are free from COVID-19.

02

We’re protecting our Driver- and Delivery-partners by:
  • Providing financial assistance in case of quarantine or hospitalisation if they test positive for COVID-19. As of 15 December, 2020, Grab’s Partner Relief Fund of USD 20,000 has benefited 252 of our partners who were officially placed in quarantine and experienced a loss of income.

03

We’re supporting Merchant-partners who are experiencing a decrease in in-store dining by:
  • Promoting and marketing local and independent merchants on our platform.
  • Reworking our onboarding process so more local merchants can join our platform faster.

04

We are working with local authorities to beat the spread of COVID-19. In every country, our safety team is on call 24/7 to support local authorities with contact tracing requests.

Coronavirus (COVID-19) Safety Resources

  • phone-icon copy 2Created with Sketch.

    Yangon Regional Department of Public Health:
    0944-900-1261 / 0979-451-0057
  • phone-icon copy 2Created with Sketch.

    Mandalay Regional Department of Public Health:
    0920-00-344 / 0943-099-526

Important information for Customers and Passengers

For Transport services, we have:

Temporarily suspended the GrabShare service

As an overall precaution, we have:

Updated the Help Centre in the Grab App to make a report if you notice a Driver-partners may be unwell. After which:

  1. A Customer Experience Agent will contact the Driver-partners;
  2. If the Driver-partners confirms they are unwell, their account will be temporarily suspended;
  3. The Driver-partners may have their account restored after 14 days or upon submission of a Medical Certificate to prove clearance of COVID-19.

What you can do:

  • Check your temperature daily

  • Unwell? Put on a mask and see a doctor immediately.

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw used tissue paper into bin.

  • ​Go cashless on your rides to reduce contact.

Important information for Driver-partners and Delivery-partners

We will provide:

01

Face masks and hand sanitisers to Driver-partners and Delivery-partners in Yangon and Mandalay.

02

Partner Relief Fund for qualified Driver-partners and Delivery-partners medically affected by COVID-19

  • One-time pay-out of MMK 200,000.

Terms and conditions

How you can stay safe:

  • Sanitise your vehicle or delivery bag regularly.

  • Sanitise your hands after touching cash.

  • ​Unwell? Put on a mask and see a doctor immediately.

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw used tissue paper into bin.

  • After dropping off a Passenger, clean high touch areas like door handles, seatbelts, armrests and seat-backs with sanitiser

Important information for Merchant-partners

What Merchant-Partners should do:

  • Take regular temperature checks of your staff and all Delivery-partners.

  • Wash hands with soap and water before handling food.

  • Wash dishes regularly and keep kitchen clean.

  • Cover or wrap food properly.

  • Keep food at safe temperature.