Raising the bar on safety in SEA
Safety is at the core of Grab’s platform, and Grab takes a holistic, end-to-end approach to protecting users.
Grab’s Impact in 2024
99.9%
of all rides on the Grab platform are completed without any safety incidents.*
*See 2024 ESG Report
1 in 2
women driver-partners have opted into the Women Passengers Preferred feature to prioritise women-to-women matching
Onboarding
To guide all user groups to use our platform and services safely, we have established Codes of Conduct for our driver-partners and merchant-partners, as well as Terms and Policies and Privacy Policy for all users, including consumers.
Facial verification
Applicable for both driver-partners and passengers using real-time selfies. This is mandatory for driver-partners at login, and ensures that only registered driver-partners can accept bookings via the Grab app and allows us to identify users who may be sharing or renting accounts.
Women Passengers Preferred Safety feature
Allows women driver-partners to increase their likelihood of matching with women passengers.
Anonymised phone number
Grab uses number masking technology in most markets to protect the privacy of the driver-partners and consumers when a call is made, and encourages the use of in-app chat and VOIP calls.
Content moderation
Content moderation on GrabChat to encourage respectful two-way communication: We use artificial intelligence in a content moderation model that detects and blocks inappropriate messages.
