Sustainable driver-partner livelihoods
Enabling everyday entrepreneurs to build sustainable livelihoods by creating earning opportunities.
Grab’s impact in 2024
>99%
of driver-partners meet or exceed the local hourly minimum wage*
*See 2024 ESG Report for more details
>130,000
women driver-partners earned an income on the Grab platform in 2024*
*See 2024 ESG Report for more details
5,140
active Partners With Disabilities*
*See 2024 ESG Report for more details
Our guiding principles for a sustainable gig economy
Preserve flexibility
We commit to preserving our partners’ ability to choose when to work and how much to work based on their preferences.
Sustainable earnings
We pledge to foster a marketplace where our partners can earn competitively based on their effort and the local conditions.
Insurance protection
We provide driver-partners with work-related accident insurance coverage for protection while they are in-transit.
Fair work conditions
We maximise our partners’ safety on the roads through tech features and guarantee the timely payout of earnings.
Savings
We encourage our partners to participate in national savings schemes and financial literacy courses.
Professional development and career transition
We facilitate our partners’ access to upskilling opportunities and their professional development.
Creating sustainable livelihoods for Grab driver-partners
Driving affordability to reach more consumers
Grab enhances affordability across the platform to attract more consumers and boost demand for partners’ services. From Saver rides and deliveries to improved Group Orders and GrabUnlimited subscriptions, these features made everyday services more accessible—expanding user base and sustaining partner earnings.
Providing high-value services for diversified consumer needs
A suite of tailored services—such as Advance Booking, Premium Rides, Priority Deliveries, and Traveller offerings are provided—to meet the evolving needs of different users. These high-value features enhance convenience, reliability, and personalisation, helping deepen consumer loyalty, expand market reach, and drive sustainable demand for partners’ services.
Improving partner productivity for end-to-end efficiency
Data-driven enhancements were rolled out across the platform to help partners complete more jobs with less idle time, wait time, or detours.
In deliveries, features like Smart Batching, Just-in-Time Pickups, and Dynamic Order Swaps enabled faster, more efficient fulfillment—reducing delays and increasing earnings per trip.
In mobility, Auto-Adaptive Matching and Back-to-Back Job Allocation helped minimise downtime, while GrabMaps and Intelligent Routing improved ETA accuracy and shortened travel times.
Upskilling driver-partners for economic resilience
Through GrabAcademy, Grab’s in-app learning platform, and collaborations with governments and organisations, Grab equips driver-partners with the skills to succeed—both on and beyond the platform.
For example, as digital transactions become the norm, Grab provided the Digital Literacy Certification Programme with Microsoft that covers key topics like online communication and content creation.
Engaging partner communities for long-term trust
Active engagements with users and partners are conducted to shape better experiences and build trust. Through user research, pilot testing, and clear communication, Grab collaboratively builds practical solutions—like the Women Drivers’ Programme which was developed based on insights from a region-wide study with existing and non-drivers alike, identifying key barriers to entry for women in ride-hailing.
Community sessions were also hosted regularly to stay attuned to partner needs, while support is offered across channels, from GrabSupport to in-person Partner Centres and roadshows.
Working with local regulators
Grab actively engages with policymakers to co-develop solutions that address key regulatory concerns, tailoring these to local contexts, while preserving the core value propositions of gig work: flexibility and accessibility.
These collaborations span safety, upskilling, MSME growth, tourism promotion, and broader national priorities—ensuring gig work remains inclusive and viable.
Breaking barriers for equal opportunity
Grab actively works to improve underrepresented groups' unique challenges to benefit from income opportunities through Grab.
