Help Centre

JustGrab is a service that assigns you to the nearest vehicle at an affordable up-front fixed fare.

Yes. On the fifth cancellation onwards within seven days. On the fourth cancellation, you will be asked to add a card for GrabPay. Subsequent cancellations after that, a fee of KHR 4,000 will be charged. The cycle resets every seven days.

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JustGrab assigns passengers to the nearest vehicle at a fixed fare.

Your incoming JustGrab job card will have a unique JustGrab tag, and so, whenever you see this – it’s a fixed fare, JustGrab job!

Please charge all tolls to the passenger (for example, airport toll) at the end of the trip under “Tolls & Others”; however, please do not charge any booking fees.

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