{"id":22466,"date":"2024-04-24T19:05:34","date_gmt":"2024-04-24T11:05:34","guid":{"rendered":"https:\/\/www.grab.com\/kh\/?post_type=policy&p=22466"},"modified":"2025-01-20T14:30:16","modified_gmt":"2025-01-20T06:30:16","slug":"advance-booking-terms","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/kh\/en\/terms-policies\/advance-booking-terms\/","title":{"rendered":"Advance Booking Terms of Use"},"content":{"rendered":"
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last modified: 20 January 2025<\/p>

Introduction<\/strong><\/p>

Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the\u00a0Terms of Service<\/a>\u00a0(collectively, the \u201cTerms of Service<\/b>\u201d). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service.\u00a0<\/p>

All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the\u00a0Terms of Service<\/a>.<\/p>

The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride up to seven (7) days till 2 hours in advance.<\/p>

User – Fees<\/strong><\/p>

The applicable fee of your scheduled ride will be shown when you select Advance Booking. Please note that the ride is still subject to other applicable surcharges that may apply at the time of booking (e.g., toll, waiting time fee, platform fee, etc.).<\/p>

Please note that once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment (i.e., ABA Pay, credit card, debit card). The funds will be on \u201chold\u201d, and will only be deducted once your ride is completed. If your ride is canceled by you, you will be refunded and, subject to applicable cancellation policies.<\/p>

Cancellation policy for Advance Booking<\/b><\/p>

Due to changes in circumstances which may be outside of the Users\u2019 control, an Advance Booking ride may be canceled. However, in order to ensure that the relevant party is properly compensated, we apply a cancellation charge due.\u00a0<\/p>

  1. A cancellation fee will be applied if the your Advance Booking ride is confirmed and accepted by a Driver-Partner but is canceled by you in\u00a0less than 60 minutes\u00a0prior to your scheduled pick-up time or is canceled by you after the scheduled pick-up time;<\/li>
  2. Other than the above circumstances, you are entitled to cancel the Advance Booking ride without any cancellation fee applied.\u00a0<\/li>
  3. At the scheduled pick-up time, if the Driver-Partner who accepted the Advance Booking does not arrive or arrives late, you may cancel for free. You will also be receiving a compensation voucher if you choose to cancel.\u00a0<\/li>
  4. At the scheduled pick-up time, and\u00a0for a specific period from 15 minutes\u00a0after that, if there is no Driver-Partner assigned to the Advance Booking, you are entitled to cancel for free and will be received a compensation voucher from Grab.\u00a0<\/li>
  5. You will be subject to a cancellation fee of 100% of the Advance Booking fare if you do not show up\u00a0at the scheduled pick-up time and within 15 minutes after that.<\/li>
  6. The cancellation fee and compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communications at Grab’s sole discretion, including but not limited to through emails, in-app notification, and\/or at the\u00a0service information card\u00a0shown at the booking screen.<\/li>
  7. Compensation voucher shall be used for redemption of Grab\u2019s services under applicable terms and conditions, and shall be subject to Grab\u2019s policies as applicable at Grab\u2019s sole discretion.\u00a0<\/li>
  8. You shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published onin Grab\u2019s website and notified to you from time to time.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Airport Pick-Up<\/strong><\/p>

    1. The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30 (thirty) minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for 6 (six) hours or more, or if the flight is cancelled.<\/span><\/p>

    2. There will be no time adjustment for a change of flight schedule that is less than 30 (thirty) minutes.<\/span><\/p>

    3. You understand that the arrival time (including new arrival timings) is an estimate only, and all timings are provided by a third-party service provider. Grab is not responsible for the third-party service provider\u2019s failure to update Grab on any adjustment in the arrival time.<\/span><\/p>

    4. You understand that the pick-up time is solely determined by you. Grab may provide you with a recommendation however, the final decision on the pick-up time lies with you and Grab is not responsible if you cannot arrive at the pick-up point on time. If you do not arrive on time, there may be penalties imposed on you in accordance with the prevailing Grab policies.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    We reserve the right to add, amend or remove (\u201cchanges<\/b>\u201d) this Advance Booking Terms of Use at any time, without the need for prior notice. Any change shall become effective within 7 (seven) days from the date they are published on our website or Platform. You are responsible for reviewing this Advance Booking Terms of Use regularly. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will constitute your consent to any changes to this Advance Booking Terms of Use.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/22466"}],"collection":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":11,"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/22466\/revisions"}],"predecessor-version":[{"id":23271,"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/22466\/revisions\/23271"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/media?parent=22466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}