{"id":22206,"date":"2023-10-05T18:54:54","date_gmt":"2023-10-05T10:54:54","guid":{"rendered":"https:\/\/www.grab.com\/kh\/?post_type=policy&#038;p=22206"},"modified":"2023-10-05T18:59:35","modified_gmt":"2023-10-05T10:59:35","slug":"grabchat-guidelines","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/kh\/en\/terms-policies\/grabchat-guidelines\/","title":{"rendered":"GrabChat Guidelines"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"22206\" class=\"elementor elementor-22206\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77f6152 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77f6152\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79bb7a08\" data-id=\"79bb7a08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34d25d0b elementor-widget elementor-widget-text-editor\" data-id=\"34d25d0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>GrabChat Guidelines\u00a0<\/strong><\/p><p>We need everyone in our community to work together to keep our platform safe and respectful. We therefore encourage you to adhere to the following community guidelines. If you breach any of the following guidelines, Grab, at its sole discretion, may take action including limiting GrabChat usage or temporarily or permanently suspending your account.<\/p><p>GrabChat users should not send any illegal, inappropriate or sensitive messages or content, this includes (but is not limited to):<\/p><ul><li>Obscene, vulgar, offensive, sexually explicit or indecent content<\/li><li>Violent, abusive, menacing or harassing content<\/li><li>False content<\/li><li>Illegal content or references to illegal products\/acts<\/li><li>Religious or politically sensitive content<\/li><li>Infringing content<\/li><li>Scam or spam messages<\/li><li>Advertisements<\/li><li>Any personal data<\/li><\/ul><p>\u00a0<\/p><p>Some examples are set out below:<\/p><p><strong>1. Do not share obscene or indecent content<\/strong><\/p><p>GrabChat prohibits users from sharing obscene or indecent content, or requesting them from others, including but not limited to:<\/p><ul><li>Obscene or indecent words<\/li><li>Any media containing obscene or indecent content (images, GIFs, videos, etc.)<\/li><li>Explicit images or images containing nudity<\/li><li>External links leading to obscene or indecent content<\/li><li>Other acts that are contrary to social and moral norms, common sense of decency or modesty, as determined by Grab if such acts are discovered through reports, etc.<\/li><\/ul><p><strong>2. Do not offer\/request for sexual services\/activities or dating<\/strong><\/p><p>Inappropriate requests\/offers, including for sexual activities\/services, dating opportunities, or encounters that may lead to crimes, are prohibited.<\/p><p>Examples:<\/p><ul><li>\u201cI will give you a tip if you give me \u2018extra\u2019 service\u201d<\/li><li>\u201cI\u2019m looking for a boyfriend\/girlfriend\u201d (looking for someone to date)<\/li><li>\u201cLet\u2019s exchange information outside Grab\u201d (inviting to other social networks and dating apps)<\/li><li>Other acts judged as inappropriate by Grab<\/li><\/ul><p><strong>3. Do not share personal information<\/strong><\/p><p>To ensure the safety and privacy of all our users, it is essential to refrain from sharing any personal information. At Grab, we are committed to protecting your privacy, and we highly encourage you to use GrabChat for all your communication needs to ensure a safe experience for everyone.<\/p><p>Examples of personal information that should not be shared (through GrabChat or outside GrabChat) include but are not limited to:<\/p><ul><li>Phone numbers<\/li><li>Home addresses<\/li><li>Identification number (eg. NRIC, Passport, FIN numbers)<\/li><li>Financial and payment information (eg. Credit card details, bank account information)<\/li><li>Passwords or login credentials<\/li><li>Threats or encouragement to share personal information or to hack or scam someone\u2019s account<\/li><\/ul><p><strong>4. Do not threaten, harass, or bully<\/strong><\/p><p>At Grab, we have a zero-tolerance policy for threatening, harassing, or bullying behavior.<\/p><p>We strive to maintain a respectful and safe environment for all our users. Please refrain from engaging in aggressive or confrontational behavior, as well as using language that may be disrespectful or threatening to others or which makes others uncomfortable.<\/p><p>Examples of prohibited actions include, but are not limited to:<\/p><ul><li>Sending messages that contain threats of physical harm or violence.<\/li><li>Sending unwanted or offensive messages or messages which contain offensive, inappropriate or vulgar language.<\/li><li>Using derogatory language or slurs targeting a person&#8217;s race, ethnicity, gender, religion, or any other attributes.<\/li><li>Sending suggestive messages or messages which comment on a person\u2019s appearance<\/li><li>Using language which has the tendency to annoy, harass, abuse or threaten, as determined by Grab.<\/li><\/ul><p><strong>5. Do not send spam or scam content<\/strong><\/p><p>Please refrain from sending messages that are deceptive, fraudulent or designed to mislead others for financial gain; or repeated, unsolicited or irrelevant messages.<\/p><p>Examples of spam\/scam content includes:<\/p><ul><li>Fraudulent investment opportunities<\/li><li>Phishing attempts<\/li><li>Advertisements\/promotional content<\/li><\/ul><p>Grab reserves the right, in its sole discretion, to determine whether any content or message is in breach of these guidelines or violates any law(s) and\/or regulation(s).<\/p><p>We are committed to creating a safe and inclusive community on Grab. If you found someone to be in breach of these guidelines, please report it immediately to <a href=\"https:\/\/help.grab.com\/passenger\/en-kh\/\">Grab Help Centre<\/a> so we can take appropriate action. Let&#8217;s treat each other with respect, ensuring our Grab community is supportive. Together, we can foster a welcoming and safe environment for everyone in the Grab community.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/22206"}],"collection":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":2,"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/22206\/revisions"}],"predecessor-version":[{"id":22208,"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/22206\/revisions\/22208"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/media?parent=22206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}