{"id":19313,"date":"2019-10-25T19:49:58","date_gmt":"2019-10-25T11:49:58","guid":{"rendered":"https:\/\/www.grab.com\/kh\/?post_type=policy&#038;p=19313"},"modified":"2025-10-08T15:40:01","modified_gmt":"2025-10-08T07:40:01","slug":"code-of-conduct-consumer","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/kh\/en\/terms-policies\/code-of-conduct-consumer\/","title":{"rendered":"Code of Conduct \u2013 Customer"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"19313\" class=\"elementor elementor-19313\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44fa45cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44fa45cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d67e9a3\" data-id=\"2d67e9a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-666bf810 elementor-widget elementor-widget-gfb-breadcrumb\" data-id=\"666bf810\" data-element_type=\"widget\" data-widget_type=\"gfb-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"gfb-breadcrumb\">\n      <ul>\n                  <li>\n                          <a href=\"https:\/\/www.grab.com\/kh\/en\/terms-policies\/\">Terms and Policies<\/a>\n                            \n          <\/li>\n                  <li>\n                         <a href=\"#\" class=\"active\">Code of Conduct: Customer<\/a>\n                            \n          <\/li>\n              <\/ul>\n    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bff9878 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bff9878\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7ff78d\" data-id=\"b7ff78d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58f8b550 elementor-widget elementor-widget-heading\" data-id=\"58f8b550\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Code of Conduct \u2013 Consumer<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bba5598 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3bba5598\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79ac5473\" data-id=\"79ac5473\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1091004 elementor-widget elementor-widget-spacer\" data-id=\"1091004\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ca1ca9a elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ca1ca9a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fad410f\" data-id=\"fad410f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5591d883 elementor-widget elementor-widget-image\" data-id=\"5591d883\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2281\" height=\"827\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102620\/code-of-conduct-hero-customer.png\" class=\"attachment-full size-full wp-image-19264\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102620\/code-of-conduct-hero-customer.png 2281w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102620\/code-of-conduct-hero-customer-250x91.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102620\/code-of-conduct-hero-customer-768x278.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102620\/code-of-conduct-hero-customer-700x254.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102620\/code-of-conduct-hero-customer-120x44.png 120w\" sizes=\"(max-width: 2281px) 100vw, 2281px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5752fc4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5752fc4a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12c1c4a8\" data-id=\"12c1c4a8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50df4584 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"50df4584\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"525\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102618\/code-of-conduct-hero-customer-mobile.png\" class=\"attachment-full size-full wp-image-19263\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102618\/code-of-conduct-hero-customer-mobile.png 961w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102618\/code-of-conduct-hero-customer-mobile-250x137.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102618\/code-of-conduct-hero-customer-mobile-768x420.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102618\/code-of-conduct-hero-customer-mobile-700x382.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/34\/2019\/10\/17102618\/code-of-conduct-hero-customer-mobile-120x66.png 120w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21337f4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21337f4e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e70429e\" data-id=\"2e70429e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f72bf47 elementor-widget elementor-widget-heading\" data-id=\"f72bf47\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">In order to Drive Southeast Asia Forward, we need everyone in our community to work together towards a Safer Everyday. By using Grab as a passenger you are bound by the following Code of Conduct, in addition to our Terms of Service and the local laws where you use Grab. If you\u2019re found to be in breach of the following guidelines, Grab may take action including temporarily or permanently suspending your account.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-508c4476 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"508c4476\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bb962fe\" data-id=\"7bb962fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51fdd99b elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"51fdd99b\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1371\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1371\" aria-expanded=\"false\">STAY SAFE AND FOLLOW THE LAW<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1372\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1372\" aria-expanded=\"false\">RESPECT YOUR DRIVER<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1373\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1373\" aria-expanded=\"false\">BE A GOOD GRAB CITIZEN<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1371\" aria-expanded=\"false\">STAY SAFE AND FOLLOW THE LAW<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1371\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1371\" tabindex=\"0\" hidden=\"false\"><p><span style=\"color: #00b140\"><b>Assault, harassment or abuse of any kind will not be tolerated.<\/b><\/span><\/p><p><span style=\"font-weight: 400\">The following behaviours are prohibited by law: physical abuse, verbal harassment, sexual assault, rape, murder, kidnapping, threats and intimidation. You may not attempt to contact your driver or fellow passengers after the trip, unless it\u2019s to arrange the return of a lost item.<\/span><\/p><p><span style=\"color: #00b140\"><b>Follow road safety laws.<\/b><\/span><\/p><p><span style=\"font-weight: 400\">Do not ask your driver to speed or commit traffic violations, including stopping at unsafe or illegal locations. Wear a seatbelt at all times. Wear a helmet if travelling on a bike or scooter. Babies, children and any pets must travel with appropriate restraints where governed by local laws.<\/span><\/p><p><span style=\"color: #00b140\"><b>Theft, robbery, or property damage will not be tolerated.<\/b><\/span><\/p><p><span style=\"font-weight: 400\">You may be penalised under the prevailing law in the event of any theft, robbery, acts of vandalism, or damage to the driver\u2019s vehicle or other property.<\/span><\/p><p><span style=\"color: #00b140\"><b>Drugs and weapons must not be brought inside the vehicle.<\/b><\/span><\/p><p><span style=\"font-weight: 400\">If you suspect your driver is under the influence you have the right to end the trip immediately and alert the authorities. Likewise, do not use Grab as a platform to transport drugs.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1372\" aria-expanded=\"false\">RESPECT YOUR DRIVER<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1372\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1372\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"color: #00b140\"><b>Show up and be on time.<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">Book when you\u2019re ready to travel. Show up for your ride &#8211; and be punctual. Don\u2019t cancel without good reason.<\/span><\/p><p><span style=\"color: #00b140\"><b>Ensure a seamless pickup.<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">Choose the correct Pick Up location. Communicate with your driver to find each other. Confirm your driver\u2019s identity before boarding the vehicle.<\/span><\/p><p><span style=\"color: #00b140\"><b>Ensure a seamless drop-off.<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">Ensure your Drop-Off location is accurate and safe before booking. All our drivers are trained to follow the route suggested by the GPS. No detours or pit stops, unless you are using the Multi-Stop Ride feature. If you need to alight at a different drop-off point, please use our &#8220;Change Drop Off Point&#8221; feature.<\/span><\/p><p><span style=\"color: #00b140\"><b>Be polite and respectful.<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">Treat your driver with respect at all times. Don\u2019t smoke\/ vape. Don\u2019t litter, spit, vomit, shout, swear, put your legs on the dashboard, consume food or drinks, or slam the door. You\u2019re also responsible for the behaviour of your guests.<\/span><\/p><p><span style=\"color: #00b140\"><b>Leave nothing behind.<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">Remember to bring your belongings &amp; trash with you.<\/span><\/p><p><span style=\"color: #00b140\"><b>Rate your driver fairly.<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">After every trip, show your appreciation for your driver by rating the trip and providing feedback.<\/span><\/p><p><span style=\"color: #00b140\"><b>Respect your driver\u2019s privacy.<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">Don\u2019t keep or share personal details about your driver. Keep up to date with our Privacy Policy here.<\/span><\/p><p><span style=\"color: #00b140\"><b>In case of emergency&#8230;<b><\/b><\/b><\/span><\/p><p><span style=\"font-weight: 400\">Always call the authorities first. Once all parties are safe and authorities have been notified, contact Grab to report the incident.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1373\" aria-expanded=\"false\">BE A GOOD GRAB CITIZEN<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1373\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1373\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"color: #00b140\"><strong>Comply with our Terms.<\/strong><\/span><\/p><p>You must be 18 to hold a Grab account, and this means minors must be accompanied. Do not book a ride on behalf of a stranger. Keep up to date with our other Terms of Service here.<\/p><p><span style=\"color: #00b140\"><strong>Use the right service.<\/strong><\/span><\/p><p>Are you travelling with lots of luggage or more than 4 passengers? Choose the right Grab service for your needs, or your driver may refuse to take you.<\/p><p><span style=\"color: #00b140\"><strong>Use the service properly.<\/strong><\/span><\/p><p>Don\u2019t use Grab to deliver unaccompanied goods. Don&#8217;t overload the vehicle with luggage or use the service for moving house. Don\u2019t make arrangements with drivers outside the application &#8211; we can\u2019t provide support or help to ensure your safety.<\/p><p><span style=\"color: #00b140\"><strong>Act in good faith.<\/strong><\/span><\/p><p>Do not share accounts or create duplicate accounts. Always provide truthful information when creating and accessing your accounts, disputing charges or fees, or when writing in to provide feedback. Use offers and promotions only as intended.<\/p><p><span style=\"color: #00b140\"><strong>Make correct payment.<\/strong><\/span><\/p><p>Check your mode of payment (including any promo or rewards codes) before booking. Confirm the final fare (including any tolls) before alighting. Always pay the correct fare as displayed on the Grab app.<\/p><p><span style=\"color: #00b140\"><strong>Your account, your responsibility.<\/strong><\/span><\/p><p>Keep your account details up to date. Only access your account through the official Grab app. Keep your password private. Don\u2019t respond to any requests for your login details. Use GrabPay PIN for extra security. If you see or hear something suspicious, reach out to us.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/19313"}],"collection":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":13,"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/19313\/revisions"}],"predecessor-version":[{"id":24433,"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/policy\/19313\/revisions\/24433"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/kh\/en\/wp-json\/wp\/v2\/media?parent=19313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}