Overview

For Passengers

For Driver-partners

Overcoming
COVID-19 together

Stay updated about our efforts to keep you safe.

Dear Grab community,

We recognise the huge impact that the coronavirus (COVID-19) has caused to your daily lives. We are doing everything we can across Southeast Asia to fight this global pandemic with you.

01

We’re raising safety and hygiene standards for our passengers by:
  • Limiting physical contact between passengers and drivers by promoting cashless payments.
  • Providing face masks to Driver-partners. We have distributed over 1 million pieces across the region, and are doing our best to get more.
  • Encouraging our Partners to check their temperature daily and get medical help if they are unwell.
  • Temporarily suspending the accounts of Partners who confirm they are unwell until they submit a medical certificate to prove they are free from COVID-19.

02

We’re protecting our Driver-partners by:
  • Providing financial assistance, insurance and income protection in case of quarantine or hospitalisation.

03

We’re collaborating with local authorities and government bodies by:
  • Providing 24/7 contact tracing support.
  • Cascading the latest industry safety and hygiene standards to our partners.

04

We’re collaborating with local authorities and government bodies by:
  • Providing 24/7 contact tracing support.
  • Cascading the latest industry safety and hygiene standards to our partners.

Coronavirus (COVID-19) Safety Resources

  • phone-icon copy 2Created with Sketch. Ministry of Health Hotline: 115

Important information for Passengers

For Grab rides, we have:

01

Distributed 20,000 masks to Driver-partners

  • To increase hygiene standards.

02

Educated our Driver-partners on activating hygiene measures

  • Done virtually via Grab channels.

03

Educated our partners to maintain Social Distancing

  • No more than 10 people should be in one place.

For overall precaution, we have:

Updated the Grab Help Centre in our app so anyone can make a report if they notice our partner might be unwell, after which:

  1. An agent will contact the partner;
  2. If the partner confirms they are unwell, we will temporarily suspend their account;
  3. The partner will have their account restored after they submit a Medical Certificate that proves they are free from COVID-19.

What you can do:

  • Check your own temperature twice a day.

  • Unwell? Put on a mask and see a doctor immediately.

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw used tissue paper into bin.

  • Go cashless to reduce contact. To learn how, visit GrabPay.

Important information for Driver-partners

We are working on providing:

Financial assistance, insurance and income protection

  • For Driver-partners who are medically affected by COVID-19.

How you can stay safe:

  • Sanitise your vehicle regularly.

  • Sanitise your hands after touching cash.

  • Check own temperature twice a day.

  • Unwell? Put on a mask and see a doctor immediately.

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw used tissue paper into bin.

  • After dropping off passenger, clean the seat, seatbelt, and door handles with sanitiser.