Our double bottom line

Grab was founded on the belief that a technology company could both run profitably and create sustainable impact. As we continue to innovate and serve our communities, we seek to ensure that our profitability is tied to the welfare of the communities we operate in, and the protection of the environment for future generations to come.

Socioeconomic impact

Grab facilitates economic, social, and financial activity, helping to build resilient small businesses, thriving entrepreneurs, and strong communities.

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    Economic empowerment

    Enabling greater economic participation and digitalisation of businesses.

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    Social empowerment

    Providing financial and community support for our partners and communities.

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  • 3/5

    Financial empowerment

    Widening access to financial services for all in Southeast Asia.

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  • 4/5

    Training for our partners

    Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

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  • 5/5

    Diversity and inclusion

    Grab is committed to leaving no one behind in the digital economy.

    Read More
  • 1/5

    Economic empowerment

    Enabling greater economic participation and digitalisation of businesses.

    Read More
  • 2/5

    Social empowerment

    Providing financial and community support for our partners and communities.

    Read More
  • 3/5

    Financial empowerment

    Widening access to financial services for all in Southeast Asia.

    Read More
  • 4/5

    Training for our partners

    Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

    Read More
  • 5/5

    Diversity and inclusion

    Grab is committed to leaving no one behind in the digital economy.

    Read More

Environmental impact

Protecting the environment for future generations is a tremendous responsibility. We want to protect the environment in order to ensure economic and social stability within our communities for generations to come.

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    Reducing our carbon footprint

    Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

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    Sustainable Packaging Solutions

    Grab is committed to innovating on sustainable packaging solutions to reduce plastic waste.

    Read More
  • 1/2

    Reducing our carbon footprint

    Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

    Read More
  • 2/2

    Sustainable Packaging Solutions

    Grab is committed to innovating on sustainable packaging solutions to reduce plastic waste.

    Read More
Cheryl Goh

Group Head of Marketing & Sustainability

We have to adopt practical solutions that are tailored to the needs and barriers existing in the region.”

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Read Grab’s latest ESG Report

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    • Socioeconomic impact

      Economic empowerment

      From bringing traditional offline businesses online to providing our partners with more income opportunities, Grab is constantly seeking ways to make a positive impact on our communities.

      Our impact

      33%

      33% of GrabFood merchant-partners went online for the first time with Grab(1)

      ~600k

      Almost 600,000 small businesses signed up to join the GrabFood & GrabMart platform in 2020(2)

      US$ 7.1 bn

      In 2020, our driver- and merchant-partners earned US$7.1 billion from our platform(3)

      Show footnotes

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      1.

      Data from 2020. Based on March 2021 surveys conducted by Cardas Research & Consulting Group among 1,275 GrabFood merchants in Indonesia, Philippines, Singapore, Thailand, Vietnam, Malaysia.

      2.

      Data from 2020. Small merchants refers to businesses that are non-chain, non quick service restaurants across our GrabFood and GrabMart offerings.

      3.

      Data from 2020. Driver earnings is defined as the fare, bonuses, tips, and cancellation and late fees, net of commissions paid to Grab. Merchant earnings is defined as the total basket size net of commissions paid to Grab, advertising spend on Grab and merchant-funded promotional costs.

    • Socioeconomic impact

      Social empowerment

      When Covid-19 hit Southeast Asia, it caused economic pain for small businesses and our partners. Grab was able to help cushion some of that economic shock by creating income opportunities for people.

      Our commitment

      Grab also committed over US$40 million to partner-relief efforts and launched over 100 initiatives to help driver- and delivery-partners, frontliners, and communities.

      370,000

      In 2020, over 370,000 people signed up to become our driver- and delivery-partners.

      Protecting passengers’ health

      To increase the safety and peace of mind of our passengers, we launched GrabProtect: a comprehensive set of safety and hygiene protocols for our ride-hailing and deliveries offerings.

      Working with governments

      Grab is constantly working with governments to provide 24/7 contact tracing support, helping to identify and alert passengers and driver-partners who may have come in close contact with Covid-19 positive individuals.

    • Socioeconomic impact

      Financial empowerment

      Roughly 6 in 10 consumers in Southeast Asia are unbanked or underbanked(1). To reduce poverty and boost prosperity in emerging countries like Indonesia, financial inclusion is key.

      Grab Financial Group (GFG) provides financial services offerings that address the needs of consumers and our partners from all backgrounds. These offerings include digital payments, lending, insurance, and wealth management2.

      Play
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      Reuben Lai

      Senior Managing Director &
      Head of Grab Financial Group

      Millions of Southeast Asians lack the right access to banking and financial services. We make fractionally-priced products and embed them into everyday services on the Grab platform. Accessibility is key to financial inclusion.”

      “

      Millions of Southeast Asians lack the right access to banking and financial services. We make fractionally-priced products and embed them into everyday services on the Grab platform. Accessibility is key to financial inclusion.”

      Reuben Lai

      Senior Managing Director &
      Head of Grab Financial Group

      Micro-Insurance

      Grab offers 11 types of insurance policies across the six major Southeast Asian countries for our consumers, driver- and delivery-partners. The majority of the insurance policies offered are micro-insurance policies that have affordable premiums, making them more accessible by Southeast Asians.

      130m

      Since April 2019, Grab has facilitated over 130 million micro-insurance transactions.

      Micro-Loans

      Small businesses in the region face a steep challenge in getting approval for working capital loans from banks. To bridge this gap, GFG offers small business loans in some countries(3) and partners with financial institutions to offer driver-partners a variety of financing options to meet their needs.

      59%

      In 2020, 59% of all working capital loans issued by GFG were to small merchants.(4)

      Digital Payments

      In Malaysia, GrabPay was the only non-government linked wallet chosen to distribute US$178 million to citizens as part of the nation's Penjana Economic Recovery Plan.

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      1.

      Euromonitor; Consumers above 15 years old; Southeast Asia refers to Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam.

      2.

      In selected markets

      3.

      Singapore, Thailand and the Philippines

      4.

      Merchants with less than US$100,000 in annual turnover

    • Socioeconomic impact

      Training for our partners

      In 2020, more than 1.7 million driver-partners completed training programmes facilitated by Grab.

      Russell Cohen

      Group Managing Director of Operations

      Through our training and benefits programmes, we empower our partners and help them realise their ambitions.”

      “

      Through our training and benefits programmes, we empower our partners and help them realise their ambitions.”

      Russell Cohen

      Group Managing Director of Operations

      Play
      Play

      30+

      Over 30 vocational training programmes

      These programmes include training and upskilling courses such as digital literacy, financial literacy, and English communication courses.

      Microsoft Digital Literacy Program

      In 2019, Grab and Microsoft partnered to offer Microsoft’s Digital Literacy certification programme via Grab Academy, Grab’s learning platform for driver- and delivery-partners. The digital literacy program covered topics such as computer basics and using the Internet safely. The digital literacy program is currently offered in Indonesia, Singapore, Malaysia, the Philippines, and Vietnam.

      Scott Mauvais

      Director AI and Global Partnerships,
      Microsoft Philanthropies

      Microsoft and Grab both have a vision to transform the communities we operate in. This partnership makes the most of our reach across the Southeast Asia region, helping customers and partners have a positive impact in their industries.”

      “

      Microsoft and Grab both have a vision to transform the communities we operate in. This partnership makes the most of our reach across the Southeast Asia region, helping customers and partners have a positive impact in their industries.”

      Scott Mauvais

      Director AI and Global Partnerships,
      Microsoft Philanthropies

      550,000+

      Over 550,000 certificates awarded

      As of 2020, over 250,000 unique driver- and delivery-partners have completed one or more topics.

      Amador Creencia

      Grab driver from Manila, Philippines

      I learned a lot of skills that refreshed my knowledge of computers. The topic I liked most is how to create a formal email because it gave me the confidence to communicate by email to my friends.”

      “

      I learned a lot of skills that refreshed my knowledge of computers. The topic I liked most is how to create a formal email because it gave me the confidence to communicate by email to my friends.”

      Amador Creencia

      Grab driver from Manila, Philippines

      Technical Upskilling Programme

      Grab, Microsoft and Generation, a global non-profit organisation, partnered to create a training programme for driver-partners looking to pursue tech-enabled careers.


      Run by Temasek Polytechnic and funded by the Singapore government, the 8-month long programme trained a total of 18 people, four of whom were Grab driver-partners.

      The programme provided them with relevant technical skills and training in simulated workplace scenarios to allow them to develop their soft skills.

      At the end of the programme, Grab facilitated industry placement for the driver-partners who completed the course. Grab also hired former driver-partner, Farhan Ramdan, as a junior software engineer in the company.

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      Farhan Mohamad Ramdan

      Former Grab driver-partner

      Prior to the software development bootcamp, I was driving Grab part-time. I joined this software bootcamp because I wanted to change industries. As a result of the bootcamp, I learnt valuable coding skills, and now I have an opportunity to join Grab as an associate software engineer.”

      “

      Prior to the software development bootcamp, I was driving Grab part-time. I joined this software bootcamp because I wanted to change industries. As a result of the bootcamp, I learnt valuable coding skills, and now I have an opportunity to join Grab as an associate software engineer.”

      Farhan Mohamad Ramdan

      Former Grab driver-partner

      Financial literacy in Indonesia

      End of 2020, we launched a financial literacy programme for our driver-partners in Indonesia on our GrabAcademy training platform to help them gain an understanding of financial principles such as saving, budgeting, and investing.

      128,000+

      Over 128,000 unique Grab partners completed at least one topic in the financial literacy programme

    • Socioeconomic impact

      Diversity and inclusion

      Southeast Asia is poised to become the world’s sixth largest economy* by 2030, yet not everyone has equal access to opportunity, nor the equal chance to succeed with the region’s growth.

      Grab would like to ensure that everyone, regardless of ability and social standing, is able to generate income opportunities through our platform.

      In Technology

      We are committed to designing and building accessible experiences. We strive to create digital experiences that work with assistive technologies, adapt to unique needs, and meet rigorous standards set by the Web Accessibility Initiative from the World Wide Web Consortium.

      In Operations

      We strive to roll out offerings and tools that allow consumers, driver-, delivery- and merchant-partners living with disabilities to participate and thrive in our ecosystem.

      Grab’s operational tools helped digitalise Bassment, a cafe in Selangor, Malaysia, started by a family looking to promote inclusivity.

      Play
      Play

      In Our Workplace

      We seek to build diverse teams and create an inclusive workplace that enables all Grabbers to perform at their best. We believe that diverse teams, aligned in mission and guided by a common culture, build better products and offerings for the stakeholders we serve.

      See how Grab helped GrabAds Principal Product Manager Torlisa Jeffrey feel more at home in Southeast Asia.

      Play
      Play

      In Advocacy

      We will continue to advocate for greater inclusion in Southeast Asia by working alongside government agencies, non-governmental organisations and disability advocacy groups to ensure open dialogue and accountability on diversity and inclusion.

      Show footnotes

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      1.

      By Gross Domestic Product (“GDP”)

    Up Next
    • 1/5

      Economic empowerment

      Enabling greater economic participation and digitalisation of businesses.

      Read More
    • 2/5

      Social empowerment

      Providing financial and community support for our partners and communities.

      Read More
    • 3/5

      Financial empowerment

      Widening access to financial services for all in Southeast Asia.

      Read More
    • 4/5

      Training for our partners

      Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

      Read More
    • 5/5

      Diversity and inclusion

      Grab is committed to leaving no one behind in the digital economy.

      Read More
    • 1/5

      Economic empowerment

      Enabling greater economic participation and digitalisation of businesses.

      Read More
    • 2/5

      Social empowerment

      Providing financial and community support for our partners and communities.

      Read More
    • 3/5

      Financial empowerment

      Widening access to financial services for all in Southeast Asia.

      Read More
    • 4/5

      Training for our partners

      Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

      Read More
    • 5/5

      Diversity and inclusion

      Grab is committed to leaving no one behind in the digital economy.

      Read More
    1 /
      • Environmental impact

        Reducing our carbon footprint

        Reducing our carbon footprint is a key goal at Grab.

        Innovative technologies and shared-mobility solutions

        We use artificial intelligence (AI) technology for algorithmic batching or hyperbatching to group food or grocery orders together by proximity, for maximum delivery efficiency.

        We also promote shared mobility solutions such as GrabShare and GrabHitch which encourages ridesharing and carpooling.

        Use of electric vehicles or hybrids on our platform

        Grab is one of the leading electric vehicle and hybrid operators in Southeast Asia. We work with governments, automakers, and infrastructure players to overcome hurdles facing mass adoption of electric vehicles in the region.

        Our efforts are welcomed across Southeast Asia. In Indonesia, Arifin Tasrif, the Minister of Energy & Mineral Resources affirms Grab’s commitment to building a sustainable transportation system.

        Play
        Play
      • Environmental impact

        Sustainable packaging solutions

        WWF-Singapore's PACT

        In 2020, all of our seven countries that offer our food delivery offering signed onto WWF-Singapore's PACT (Plastic ACTion) Food Delivery Service pledge with the vision of ‘No Plastic in Nature by 2030’.

        Our commitment

        As part of our commitment, we have taken the following steps to reduce single-use plastics on our platform.

        Implementing a default opt-out for plastic cutleries

        Encouraging our food merchants to switch to eco-friendly packaging

        Introducing a range of measures, such as opting for reusable packaging, to support the adoption of sustainable consumer behaviours

      Up Next
      • 1/2

        Reducing our carbon footprint

        Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

        Read More
      • 2/2

        Sustainable packaging solutions

        Grab is committed to innovating on sustainable packaging solutions to reduce plastic waste.

        Read More
      • 1/2

        Reducing our carbon footprint

        Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

        Read More
      • 2/2

        Sustainable packaging solutions

        Grab is committed to innovating on sustainable packaging solutions to reduce plastic waste.

        Read More
      Grab Cambodia
      Forward Together

      No. 4, Street 562,
      Sangkat Boengkak I,
      Khan Toul Kork,
      Phnom Penh 12151, Cambodia

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