Impacting lives by connecting Southeast Asians
GRAB SOCIAL IMPACT REPORT 2019/2020
Dedicated to our everyday heroes
During the pandemic, we saw a community of strangers connected in more ways than they realise, through the good that they do. Every driver-, delivery- and merchant-partner, every health and essential service worker, and every Grab customer, who supported each other—we dedicate our efforts, and this report to you.
We’ve committed $40 million and launched
>100 initiatives
to support our partners through the pandemic
More delivery orders meant
more income opportunities for
115,000
new delivery-partners
>78,000
new merchant-partners joined Grab, opening up new opportunities for their busines
>2 million
face masks, sanitisers, and gloves were distributed to driver- and delivery-partners
Implemented hygiene protocols like
To thank their driver- and
delivery-partners, customers left
74% more tips
during COVID-19
>700,000 meals
were donated to Grab driver- and delivery-partners by kind-hearted customers
Supported distribution of
government financial aid for Grab driver- and delivery-partners and underprivileged households
Eased burden on healthcare systems by supporting
contact tracing effortsin the 8 countries we operate in
>
#332 Corner of Monivong Blvd and St 278,
Sangkat Boeung Keng Kang I,
Khan Chamkamorn,
Phnom Penh 12302, Cambodia.
Jessyca and her mother have been running a small stall in the market since 2004. They sell a range of daily food supplies such as oil, noodles, nuts, and herbs at the Pasar Poris Tangerang Wet Market.
When COVID-19 hit, many customers stopped going to wet markets altogether, causing their sales to drop by about 40%. At first, they tried setting up their own online deliveries, but without any employees, it was difficult for them to manage the delivery runs on their own, especially when they started to get orders from further locations.
That was when they decided to use GrabExpress. This way, they could complete more orders and reach even more customers. “Now our sales have doubled! We have a wider reach and we even get orders from out of town,” Jessyca said.
GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand