Jessyca
From Toko Sembako Yenny, GrabExpress merchant-partner, Indonesia
Impacting lives by connecting Southeast Asians
GRAB SOCIAL IMPACT REPORT 2019/2020
Dedicated to our everyday heroes
During the pandemic, we saw a community of strangers connected in more ways than they realise, through the good that they do. Every driver-, delivery- and merchant-partner, every health and essential service worker, and every Grab customer, who supported each other—we dedicate our efforts, and this report to you.
Being a force for good was more important than ever
We knew we had to raise our efforts to support and protect our community. Using our platform and technology, we have made these commitments to play our part to help fight this crisis.
Sustain as many livelihoods as we can
We have helped accelerate the digitalisation of small and traditional businesses, and stimulated the growth of the gig economy, thus creating new income opportunities for more Southeast Asians.
We’ve committed $40 million and launched
>100 initiatives
to support our partners through the pandemic
More delivery orders meant
more income opportunities for
115,000
new delivery-partners
>78,000
new merchant-partners joined Grab, opening up new opportunities for their busines
Putting our community's safety first
We’ve taken proactive measures to ensure higher standards of hygiene and safety across our services, to help keep our partners and customers safe.
>2 million
face masks, sanitisers, and gloves were distributed to driver- and delivery-partners
Implemented hygiene protocols like
contactless delivery,
temperature screenings,
cashless payments
temperature screenings,
cashless payments
Connecting communities for good
We saw people from all corners of our community rally together and use our platform as a way to show generosity and goodwill towards each other.
To thank their driver- and
delivery-partners, customers left
74% more tips
during COVID-19
>700,000 meals
were donated to Grab driver- and delivery-partners by kind-hearted customers
Partnering with governments to solve challenges of the pandemic
Leveraging on our reach and technology, we’ve supported governments across Southeast Asia to help solve the challenges of the pandemic together.
Supported distribution of
government financial aid for Grab driver- and delivery-partners and underprivileged households
Eased burden on healthcare systems by supporting
contact tracing effortsin the 8 countries we operate in
Read more in the Grab Social Impact Report 2019/2020
Our community makes what we do meaningful
Behind the facts and numbers, it is the lives we impact that give us reason to double down on our efforts to help our community. Read some of the stories behind why we do what we do.
Our small merchant-partners like Norfa and Jessyca saw an online revenue increase of
21%
21%
Jessyca
Jessyca helps her mother at their wet market stall. She began to worry when sales dropped by 40% during COVID-19, but GrabExpress helped to turn things around.
Play Video
Norfa
When Norfa took over her family’s fish business 2 years ago, she didn’t expect to hit a hurdle so soon. Watch how innovation helped keep her family’s legacy alive.
149,000
driver-partners like Lek were transitioned to make deliveries to sustain their livelihood
Sayan Inthato a.k.a Lek
Lek isn’t one to give up easily. Living with a hearing impairment taught him ways to adapt. When his transport income reduced, he took it as just another challenge.
We created earning opportunities for over
115,000
new driver- and delivery-partners, many of whom were facing unemployment
115,000
new driver- and delivery-partners, many of whom were facing unemployment
Komsan Chiyadis
The tourism downturn affected millions, and one of them was Komsan, a former chef in a luxury hotel. Thankfully, he found an alternative income with Grab.
Play Video
Chakkapan Choi Suchat a.k.a Phan
Age is but a number to Uncle Phan. At 65 years old, he’s happy that he can still earn a living and support his family. Watch how his youthful spirit kept him and others going.
Our social impact goals, beyond COVID-19
Through our partners’ incomes and sales generated on the Grab platform, we contributed an estimated US$8.5 billion to Southeast Asia’s economy in the 12 months leading up to March 2020.
While we may have pivoted our efforts to help fight the effects of the pandemic, we continue to push forward on our long-term social impact commitments. Here are some highlights:
People
Our goal is to increase digital literacy and inclusion to improve quality of life for millions.
Teamed up with Microsoft to launch a free digital literacy programme for driver- and delivery-partners.
>500,000 participations so far
In Singapore, we have conducted
>30 digital literacy clinics
for more than 3,000 senior citizens
Teamed up with Microsoft to launch a free digital literacy programme for driver- and delivery-partners.
>500,000 participations so far
In Singapore, we have conducted
>30 digital literacy clinics
for more than 3,000 senior citizens
Cities
Through technology, we aim to create safer and smarter cities for the hundreds of millions of people who call this region home.
>1.4 million
driver- and delivery-partners have undergone safety training on the roads
Grab has trained
429,000 driver-partners
on how to spot and report human trafficking cases
>1.4 million
driver- and delivery-partners have undergone safety training on the roads
Grab has trained
429,000 driver-partners
on how to spot and report human trafficking cases
Planet
To create a sustainable future for the coming generations, we’re committed to reducing our environmental footprint.
We saved
95 million
pieces of plastic cutleries by applying automatic opt-out on all food orders
In Singapore and Indonesia, we worked with Hyundai to put
200 electric vehicles (EV)
on the roads
We saved
95 million
pieces of plastic cutleries by applying automatic opt-out on all food orders
In Singapore and Indonesia, we worked with Hyundai to put
200 electric vehicles (EV)
on the roads
Read more in the Grab Social Impact Report 2019/2020
Your impact is bigger than you realise
Every transaction on Grab has been vital in keeping our community going. A single food order could have helped a delivery-partner put food on the table, a restaurant owner and his staff stay open, and food suppliers could sustain their businesses too.
See how you’ve impacted our community, or read more about our efforts in supporting them.
See how you’ve impacted our community, or read more about our efforts in supporting them.
Download Other Reports
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Grab Indonesia Economic Impact Report 2019
