{"id":180117,"date":"2026-11-11T12:36:43","date_gmt":"2026-11-11T04:36:43","guid":{"rendered":"https:\/\/www.grab.com\/id\/?p=180117"},"modified":"2026-11-11T14:36:25","modified_gmt":"2026-11-11T06:36:25","slug":"garansipengantarangrabexpress","status":"publish","type":"post","link":"https:\/\/www.grab.com\/id\/blog\/garansipengantarangrabexpress\/","title":{"rendered":"Kirim Barang Lebih Tenang dengan Garansi Pengantaran GrabExpress"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"180117\" class=\"elementor elementor-180117\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-04680d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04680d5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99da9f6\" data-id=\"99da9f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40d6043 elementor-widget elementor-widget-text-editor\" data-id=\"40d6043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Kirim laptop ke pelanggan, hampers ke klien, atau dokumen penting ke kantor cabang pasti bikin deg-degan. Bagaimana kalau barangnya rusak atau hilang di jalan?&nbsp;<\/span><\/p>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Supaya Anda bisa kirim barang dengan lebih tenang, GrabExpress punya <strong>Garansi Pengantaran<\/strong>. Ini perlindungan tambahan untuk kiriman Anda dan biayanya mulai dari Rp1.000 saja.&nbsp;<\/span><\/p>\n<p style=\"font-size: 16px;\"><strong><span style=\"font-size: 20px;\">Apa Itu Garansi Pengantaran? <\/span><\/strong><\/p>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Garansi Pengantaran adalah perlindungan tambahan yang bisa Anda aktifkan atau nonaktifkan saat memilih layanan GrabExpress. Jika diaktifkan, ada biaya tambahan kecil di atas ongkos kirim yang tertera. Kalau terjadi sesuatu pada barang Anda, nilai penggantiannya jauh lebih besar.&nbsp;<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4daacf2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4daacf2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42d894e\" data-id=\"42d894e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39b3dcb elementor-widget elementor-widget-text-editor\" data-id=\"39b3dcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px;\"><strong><span style=\"font-size: 20px;\">Pilih Perlindungan Sesuai Nilai Barang Anda<\/span><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc7b416 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc7b416\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7cf2634\" data-id=\"7cf2634\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fd5288 elementor-widget elementor-widget-image\" data-id=\"6fd5288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/9\/2026\/11\/11141131\/Screenshot-2026-11-11-at-13.09.35.png\" title=\"Screenshot 2026-11-11 at 13.09.35\" alt=\"Screenshot 2026-11-11 at 13.09.35\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c4714a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c4714a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f01d64\" data-id=\"5f01d64\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b3ceb7 elementor-widget elementor-widget-text-editor\" data-id=\"6b3ceb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Makin tinggi nilai barang, makin besar perlindungan yang sebaiknya Anda pilih.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0865cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d0865cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb5afc0\" data-id=\"fb5afc0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce77efb elementor-widget elementor-widget-text-editor\" data-id=\"ce77efb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px;\"><strong><span style=\"font-size: 17px;\">Perlu diingat<\/span><\/strong><br>Tanpa Garansi Pengantaran, penggantian barang maksimal hanya <strong>10x ongkos kirim<\/strong> untuk semua layanan GrabExpress.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6483a85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6483a85\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91028c9\" data-id=\"91028c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bb8480 elementor-widget elementor-widget-text-editor\" data-id=\"4bb8480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px;\"><span style=\"font-size: 20px;\"><strong>Cara Klaim Garansi Pengantaran\u00a0<\/strong><\/span><\/p>\n\n<ol>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Buka menu <strong>Aktivitas<\/strong> di aplikasi Grab.\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Pilih pesanan pengantaran yang ingin diklaim.\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Laporkan barang yang hilang atau rusak <strong>dalam waktu 7 hari setelah pengantaran<\/strong>.\u00a0<\/span><\/li>\n<\/ol>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>Dokumen yang Perlu Disiapkan<\/strong> <\/span><\/p>\n\n<ul>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Deskripsi insiden\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Barang yang diklaim\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Jenis klaim\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Nilai klaim\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Bukti nilai klaim (misalnya kuitansi)\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Foto barang rusak (jika barang rusak)\u00a0<\/span><\/li>\n \t<li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Detail rekening bank<\/span><\/li>\n<\/ul>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Jika kami memerlukan dokumen tambahan, tim kami akan menghubungi Anda setelah formulir klaim dikirim.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-235e94d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"235e94d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d25ded1\" data-id=\"d25ded1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf0060a elementor-widget elementor-widget-text-editor\" data-id=\"bf0060a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px;\"><span style=\"font-size: 20px;\"><strong>Hal Penting yang Perlu Anda Tahu&nbsp;<\/strong><\/span><\/p>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>Tidak punya kuitansi?<\/strong><\/span> <br><span style=\"font-size: 17px;\">Lampirkan bukti harga lain, misalnya screenshot dari tautan web penjual. Jika tidak ada bukti sama sekali, klaim terpaksa kami tolak.&nbsp;<\/span><\/p>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 17px;\"><strong>Tidak punya foto barang rusak?<\/strong><\/span><br><span style=\"font-size: 17px;\">Foto wajib dilampirkan untuk klaim barang rusak. Tanpa foto, klaim tidak dapat diproses.&nbsp;<\/span><\/p>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>Mau klaim lebih dari 5 barang?&nbsp;<\/strong><\/span><br><span style=\"font-size: 17px;\">Formulir hanya memuat 5 barang. Gabungkan beberapa barang ke dalam setiap jenis barang, lalu jelaskan detailnya di kolom <strong>Deskripsi Insiden<\/strong>.&nbsp;<\/span><\/p>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>Bisa edit klaim yang sudah dikirim?<\/strong><\/span><br><span style=\"font-size: 17px;\">Tidak bisa. Pastikan semua detail sudah benar sebelum Anda mengirim klaim.&nbsp;<\/span><\/p>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 20px;\"><strong>Berapa Lama Proses Klaimnya?&nbsp;<\/strong><\/span><\/p>\n<ul>\n    <li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\"><strong>Verifikasi klaim<\/strong>: Maksimal 1 bulan&nbsp;<\/span><\/li>\n    <li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\"><strong>Pencairan kompensasi<\/strong>: Tambahan 2 minggu setelah klaim disetujui&nbsp;<\/span><\/li>\n<\/ul>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>Kenapa nilai yang disetujui bisa berbeda?&nbsp;<\/strong><\/span><\/p>\n<ul>\n    <li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Batas kompensasi terlampaui&nbsp;<\/span><\/li>\n    <li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Ada penyusutan nilai barang&nbsp;<\/span><\/li>\n    <li style=\"font-size: 16px;\"><span style=\"font-size: 17px;\">Nilai klaim yang diajukan tidak sesuai dengan bukti&nbsp;<\/span><\/li>\n<\/ul>\n<p style=\"font-size: 16px;\"><span style=\"font-size: 20px;\"><strong>Kirim Barang Berharga? Aktifkan Garansinya&nbsp;<\/strong><\/span><strong><span style=\"font-size: 20px;\"> <\/span><\/strong><br><strong><span style=\"font-size: 20px;\"><\/span><\/strong>Mulai dari Rp1.000, Anda bisa kirim barang dengan lebih tenang. Saat memesan GrabExpress berikutnya, aktifkan Garansi Pengantaran dan pilih paket yang sesuai dengan nilai barang Anda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f9c9e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f9c9e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9cbf6fc\" data-id=\"9cbf6fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ada3b19 elementor-button-success elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ada3b19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/grab.onelink.me\/2695613898?pid=website&#038;c=ID_NA_PAX_GE_AW-CONV_LOC__NA_Broad_GEGARANSIPENGANTARAN&#038;is_retargeting=true&#038;af_dp=grab%3A%2F%2Fopen%3FscreenType%3DEXPRESS%26sourceID%3DID_NA_PAX_GE_AW-CONV_LOC__NA_Broad_GEGARANSIPENGANTARAN&#038;af_force_deeplink=true&#038;af_sub5=organic&#038;af_ad=GEGARANSIPENGANTARAN&#038;af_web_dp=https%3A%2F%2Fwww.grab.com%2Fdownload%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kirim Sekarang dengan GrabExpress<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a8f709 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a8f709\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40cd5c3\" data-id=\"40cd5c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a382bce elementor-widget elementor-widget-text-editor\" data-id=\"a382bce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px;\"><span style=\"font-size: 14px;\"><a href=\"https:\/\/help.grab.com\/passenger\/id-id\/360040192852-Apa-itu-Garansi-Pengantaran-Grab\"><i>*Pelajari lebih lanjut di Pusat Bantuan<\/i><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Kirim laptop ke pelanggan, hampers ke klien, atau dokumen penting ke kantor cabang pasti bikin deg-degan. Bagaimana kalau barangnya rusak atau hilang di jalan?&nbsp; Supaya Anda bisa kirim barang dengan lebih tenang, GrabExpress punya Garansi Pengantaran. Ini perlindungan tambahan untuk kiriman Anda dan biayanya mulai dari Rp1.000 saja.&nbsp; Apa Itu Garansi Pengantaran? Garansi Pengantaran adalah [&hellip;]","protected":false},"author":1945,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-180117","post","type-post","status-publish","format-standard","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/posts\/180117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/users\/1945"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/comments?post=180117"}],"version-history":[{"count":13,"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/posts\/180117\/revisions"}],"predecessor-version":[{"id":180175,"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/posts\/180117\/revisions\/180175"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/media?parent=180117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/categories?post=180117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/id\/wp-json\/wp\/v2\/tags?post=180117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}