{"id":177557,"date":"2026-09-04T10:15:13","date_gmt":"2026-09-04T02:15:13","guid":{"rendered":"https:\/\/www.grab.com\/id\/?post_type=policy&p=177557"},"modified":"2026-09-04T15:01:49","modified_gmt":"2026-09-04T07:01:49","slug":"idsyarat-penggunaan-sewaenrent-terms-of-use","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/id\/en\/terms-policies\/idsyarat-penggunaan-sewaenrent-terms-of-use\/","title":{"rendered":"Rent Terms of Use"},"content":{"rendered":"
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Effective as of: September 7, 2026<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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These <\/span>Rent Terms of Use<\/b> are to be read together with the <\/span>Terms of Service<\/b> and <\/span>Advance Booking Terms of Use<\/b>. By using our Service, in particular, the Rent feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our <\/span>Terms of Service<\/b> and <\/span>Advance Booking Terms of Use<\/b>.\u00a0<\/span><\/p>

If you do not agree to the terms and conditions of our <\/span>Terms of Service<\/b> and <\/span>Advance Booking Terms of Use<\/b>, please do not use or continue using our Platform or Service.<\/span><\/p>

All defined terms not defined in this <\/span>Rent Terms of Use<\/b>, carry the same meaning as defined in the <\/span>Terms of Service<\/b> and <\/span>Advance Booking Terms of Use.<\/b><\/p>

General<\/b><\/p>

  1. Grab’s Rent service allows you to book a car with a driver for a specific duration. The driver will stay dedicated to you throughout your booking period and will make as many stopovers as needed within the specific duration.
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  2. Rent does not support cross-province commutes (except Jabodetabek) unless stated in the service Infocard. All commutes, including pick-ups and drop-offs, must be within province and service hours.

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  3. You are responsible for ensuring that all details you entered in respect of the Rent are accurate and complete (including pick-up, duration and ride type). Grab shall not be liable for any delays or cancellations by reason of erroneous details or trip type entered by you on the Platform.

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  4. Rent (including pick-up, duration, ride type, and payment method) cannot be amended once the passenger has booked the ride.

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  5. Only cashless payment methods (i.e. credit or debit card or Ovo Wallet) are accepted for Rent.

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  6. There will be a pre-authorized charge on your default mode of payment (i.e. OVO, credit card, debit card). The funds will be on \u201chold\u201d, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.

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  7. The applicable fare of your scheduled ride will be shown when you select Rent Advance Booking depending on service type and duration.\u00a0

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  8. The displayed fare does not include surcharges (e.g., tolls, platform fee), applicable surcharges will be added at the end of your trip.

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  9. The booking duration starts once the driver picks you up or at the scheduled time, up to 15 minutes grace period, whichever is later.

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  10. The driver may cancel your Rent booking after waiting longer than 15 minutes at the scheduled pick-up time and pick up location and the no-charge will be borne by the Passenger.

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  11. In the event of late arrival, the lost time will not be compensated as extra time post the Rent duration.

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  12. Overtime surcharge is calculated based on service booked per minute or per 15 minutes depending on Infocard, subject to drivers’ availability.

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  13. The drop-off time and location (including airport dropoffs) are solely determined by you, and communicated verbally between you and the driver before the end of ride. The driver may provide you with a recommendation however, the final decision on the drop-off time and location lies with you, and the driver nor Grab is not responsible if you cannot arrive at the drop-off point on time.

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  14. Grab shall not be liable for the loss of money or personal valuables during your trip. Please ensure that all items of value are kept with you for the duration of the hire and never left unattended in the vehicle.\u00a0

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  15. Passengers are not permitted to request drivers to perform the delivery of any items such as documents, parcels, goods, or furniture.

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  16. The driver reserves the right to take the fastest or shortest route available as suggested by the GPS.

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  17. A large luggage piece is estimated to be 27 inches, and each large luggage piece is considered as 1 seat.

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  18. Off-Platform Arrangements: In-app chat is provided so you can share your planned route and stops with your driver. You must not share personal contact details or use chat to arrange bookings, payments, or cancellations outside the Grab app. If you make any arrangement with a driver outside the Grab platform \u2014 even if you met through the Grab app \u2014 Grab is not responsible for any loss, damage, injury, or other incident arising from that arrangement. All booking changes must be made through the Grab app.<\/span>

    Rent On Demand
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  19. You may cancel On Demand bookings for Rent without any charge before the start of the trip.<\/span>

    Rent Advance Booking <\/b><\/p>

    Rent Advance Booking is a feature on the Grab Platform which allows booking of transport rides from 75 minutes to ninety (90) days in advance for rides within Indonesia.<\/span><\/p><\/li>

  20. Cancellation terms no. 21-30 below supersede cancellations terms no. 18-20 above.

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  21. For Rent Advance Booking rides, you may cancel for free anytime before 1 hour of the scheduled time.\u00a0

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  22. A cancellation fee equivalent to 1 hour of the service duration booked will be charged if:
    <\/span>a. You cancel the Rent Advance Booking ride less than 60 minutes prior to the scheduled pick up time; or<\/span>
    b. Your Rent Advance Booking ride is confirmed and accepted by a driver, but you cancel the ride after the scheduled pick-up time; or
    c. You book the incorrect ride service type (eg. Rent 4 hours instead of Rent 6 hours) and fail to cancel at least 1 hour before the scheduled pick-up time; or
    d. You do not show up at the scheduled pick-up time and within 15 minutes after that.

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  23. The driver may cancel your Rent Advance Booking ride after waiting longer than 15 minutes at the scheduled pick-up time and pick up location.

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  24. At the scheduled pick-up time, if there are no available drivers who accepted your Rent Advance booking, your ride will be automatically cancelled 15 minutes after your scheduled pick-up time, and there will be no charges. Until then, your booking will be prioritized for allocation.

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  25. At the scheduled pick-up time, if the driver who accepted your Rent Advance Booking does not arrive or arrives late, you may cancel after the scheduled pick-up time without incurring any charges. You will receive a compensation voucher from Grab. IDR 10,000 voucher if driver is late, IDR 20,000 if no driver allocated.

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  26. The Cancellation Policy and quantum of the compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communication at Grab\u2019s sole discretion through, including but not limited to emails, in-app notifications, and\/or the service information card shown at the booking screen.

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  27. Compensation vouchers shall be used for redemption of Grab\u2019s services under applicable terms and conditions, and shall be subject to Grab\u2019s policies as applicable at Grab\u2019s sole discretion.

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  28. You shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published on Grab\u2019s website and notified to you from time to time.

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  29. \u201cNever Miss a Flight Guarantee programme\u201d under Advance Booking Terms of Use does not apply to Rent Advance Booking rides.<\/span><\/li><\/ol>

    We reserve the right to add, amend or remove these Terms of Service at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to these Terms of Service.<\/span><\/p>

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