{"id":140509,"date":"2025-05-23T12:51:17","date_gmt":"2025-05-23T04:51:17","guid":{"rendered":"https:\/\/www.grab.com\/id\/?post_type=policy&p=140509"},"modified":"2026-02-04T14:55:02","modified_gmt":"2026-02-04T06:55:02","slug":"reservationterms","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/id\/en\/terms-policies\/reservationterms\/","title":{"rendered":"Reservation Terms"},"content":{"rendered":"
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Effective as of February, 4th, 2026
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These reservation services terms and conditions (“<\/span>Reservation Services Terms<\/span>“) govern your use of restaurant reservation services available via the Platform (“<\/span>Reservation Services<\/span>“). The Reservation Services are provided by PT Kuhi Solutions (\u201c<\/span>Chope<\/span>\u201d) and these Reservation Services Terms constitute a legally binding agreement between you and Chope. Grab merely acts as a platform service provider, offering its platform for Chope to provide its Reservation Services through the Platform. By using the Reservation Services, you agree to be bound by these Reservation Services Terms and Chope Terms and Conditions available at <\/span>https:\/\/www.chope.co\/jakarta-restaurants\/tc?source=chope.com.sg<\/span><\/a> . If you do not agree, please do not use the Reservation Services.<\/span><\/p>

1. GENERAL TERMS <\/span><\/h3>

1.1 These Reservation Services Terms apply to all users making reservations through the Platform.\u00a0<\/span><\/p>

1.2 Chope reserves the right to update these T&Cs at any time. Your continued use of the Reservation Services constitutes acceptance of the revised terms.\u00a0<\/span><\/p>

1.3 Additional terms may apply based on local regulations and restaurant policies.<\/span><\/p>

2. RESERVATION PROCESS <\/span><\/h3>

2.1 You may book restaurant reservations through the Platform by selecting an available restaurant, date, time, and number of guests.\u00a0<\/span><\/p>

2.2 A reservation confirmation will be provided within the Platform and\/or via email or SMS.\u00a0<\/span><\/p>

2.3 You are responsible for arriving at the restaurant at the specified reservation time. Late arrivals may result in cancellation at the restaurant\u2019s discretion.\u00a0<\/span><\/p>

2.4 Some reservations may require deposits or pre-payments, which are subject to the restaurant\u2019s refund policy. These requirements will be displayed at the time of booking. Any refunds for cancellations will be handled directly by the restaurant.<\/span><\/p>

3. MODIFICATIONS & CANCELLATIONS<\/span><\/h3>

3.1 You may modify or cancel reservations through the Platform, subject to the restaurant\u2019s policies.\u00a0<\/span><\/p>

3.2 Restaurants reserve the right to cancel reservations in case of unforeseen circumstances or non-compliance with restaurant policies.<\/span><\/p>

3.3 Restaurants may set their own cancellation policies, which will be displayed before booking confirmation.\u00a0<\/span><\/p>

3.4 Failure to honor reservations (no-shows) may result in penalties imposed by restaurants, including forfeiting deposits or restrictions on future reservations.\u00a0<\/span><\/p>

4. USER RESPONSIBILITIES<\/span><\/h3>

4.1 You must provide accurate personal and contact details when making reservations.\u00a0<\/span><\/p>

4.2 You are responsible for adhering to restaurant policies, including dress codes and dining durations.\u00a0<\/span><\/p>

4.3 Misuse of the Reservation Services, including repeated no-shows, may result in account restrictions.<\/span><\/p>

4.4 In circumstances where a Restaurant contests your attendance, you agree to provide verifiable proof of fulfillment within seven (7) calendar days following the reservation date. Acceptable documentation includes but is not limited to: original time\/date-stamped receipts, electronic payment confirmations, or other transaction records from the venue. Chope reserves the right to resolve all disputed claims in its sole discretion.<\/span><\/span><\/span><\/p>

5. LIMITATION OF LIABILITY<\/span><\/h3>

5.1 Chope acts as a facilitator between you and restaurants. Chope is not liable for service quality, food, or any disputes arising between you and restaurants. Any disputes related to food quality, service, or pricing must be resolved directly between you and the restaurant.<\/span><\/p>

5.2 Chope shall not be liable for any loss, damages, or expenses arising from the restaurant\u2019s service.\u00a0<\/span><\/p>

5.3 In the event of a system failure, Chope will make reasonable efforts to restore services but is not liable for disruptions.<\/span><\/p>

6. PRIVACY & DATA PROTECTION<\/span><\/h3>

6.1 By using the Reservation Services, users consent to Chope collecting and processing personal data in accordance with <\/span>Chope\u2019s Privacy Policy<\/span><\/a>.\u00a0<\/span><\/p>

6.2 Chope may share reservation details with partner restaurants for reservation fulfillment purposes.<\/span><\/p>

7.<\/b> OVO POINTS<\/b><\/h3>

7.1 OVO Points shall be awarded for reservations, subject to Clause 7 of these Reservation Services Terms and <\/span>Clause 9 Loyalty Programme of Grab\u2019s Terms of Service: Transport, Delivery and Logistics.<\/span><\/a>\u00a0 All defined terms in this Clause 7 which are not defined in these Reservation Services Terms carry the same meaning as defined in Grab\u2019s Terms of Service: Transport, Delivery and Logistics.<\/span><\/p>

7.2 OVO Points shall only be awarded for reservations that meet all following requirements: (i) created exclusively through the Grab mobile application; (ii) completed while you are actively logged into your registered Grab account; and (iii) subsequently honoured by you through full attendance at the reserved time and location.<\/span><\/p>

7.3 OVO Points may be awarded for eligible completed dining reservations, subject to limits, eligibly criteria, and calculation mechanisms as determined by Grab from time to time. Grab reserves the right to set, modify or adjust any caps, thresholds, or qualifying periods for the awarding of OVO Points as its sole discretion.<\/span><\/p>

7.4 OVO Points accrued through fraudulent reservations, system manipulation, or other prohibited activities may be immediately revoked at Grab\u2019s absolute discretion without prior notice.<\/span><\/p>

7.5 All claims regarding OVO Points allocation must be formally submitted via a contact form on Grab within fourteen (14) business days of the original reservation date. To facilitate prompt resolution, claimants must include:<\/span><\/p>