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  • PASSENGER
your guide to a successful ride
PICK UP YOUR PASSENGER
My passenger is late
If the wait will be more than 5 mins, inform your passenger about the additional waiting time charges.
Picking up my passenger
If your passenger has not boarded your vehicle, please don’t click ‘Pick Up’. It may incur unfair costs on your passenger.
Confirming the drop-off location
Confirm the pick-up and drop-off locations with your passenger, so you can avoid costly detours.
Using GrabChat for free confirmations
Use GrabChat to do your confirmations with the passenger.
DURING THE RIDE
What about tolls?
Do inform your passenger on the additional toll charges before passing any toll.
DROP OFF YOUR PASSENGER
Declaring the fare
Before you click ‘Complete Ride’, always inform your passenger on the fare breakdown and final fare.
GrabPay or not?
Always check the payment mode at the end of the ride. If it’s GrabPay, do NOT accept cash or NETS payment.
When does it end?
The moment you click ‘Drop Off’, the fare will be charged to your passenger, so only do so when the ride is completed.
your guide to an excellent ride(which might also save you money)
BOOKING A RIDE
Checking my payment mode
Paying by cash? GrabPay? Make sure you have the right selection before booking.
Did I choose the right drop-off?
Ensure that you have selected the correct drop-off location to avoid disputes with the driver (going to the wrong destination could result in additional charges).
Oops, I’m running late
Do inform your driver if you need them to wait. Anything longer than 5 mins, and add-on charges can be incurred.
Using GrabChat for free confirmations
Save money on calls or text messages. Use GrabChat to do your confirmations with the driver.
DURING THE RIDE
What about tolls?
If you’d like to avoid certain tolls, do tell your driver your preferred route. Otherwise, the toll charges will naturally be added to your base fare.
END OF THE RIDE
My total fare is...
Always check and confirm your payment mode and the total fare with the driver before alighting the vehicle.