Groceries

Powered by HappyFresh


Hand-picked quality, store to door.

Let us do the grocery shopping for you.

HappyFresh, the leading grocery delivery service in South East Asia, is now available through your Grab app.

Skip the commute, no more long queues, and say bye to heavy lifting.

Now, getting freshly handpicked quality products delivered to your doorstep is as easy as lounging with your phone. Whether you’re too tired, don’t have time, or just not feeling it – don’t worry, we bring the stores to you, and let us take care of your grocery list.

Delivered at your convenience

Enjoy next-hour delivery or select a time slot of your choice.

Freshly handpicked

Grocery is all about the quality & freshness! Our trained personal shoppers handpick the quality products, just the way you like it.

Browse all supermarkets near you!

Scroll through a wide selection of stores near you & tap away the products you need.

Returns at your door

If something isn’t right, don’t worry, we accept returns at the door.

Exclusive deals

Enjoy daily deals and special discounts on the app.

How to shop?

Frequently Asked Questions

HappyFresh is the leading grocery delivery service in South East Asia. Now it is also available on your Grab app. With HappyFresh, you can browse through your favourite supermarkets near you, scroll through a well-catalogues list of products from the stores you love and add all items to your cart from the convenience of your own home or on-the-go.

Rest assured, your groceries are also freshly handpicked by our trained personal shoppers and we deliver during your preferred delivery time-slot by a Grab or HappyFresh rider.

We bring the supermarkets to you. From fresh to frozen, dry food to even beauty/personal care. You can order grocery items found in supermarkets or specialty stores, such as dairy, fruits, vegetables, meat & poultry, dried food, personal care, etc. We support a range of stores, including Ranch Market, Farmers Market, Lotte Mart, Transmart Carrefour, Super Indo, Grand Lucky, LOKA Lifestyle Supermarket and Red&White.
The stores that are visible on the app are based on your location, and the availability of stores in your proximity.

You can shop easily through GrabFresh

1. Go to Menu >> Groceries

2. Input delivery address and pick your desired store. Voila! You can start shopping. You can also search items you need by categories.

3. Click Add to cart on items you wish to buy.
4. All done? Click Cart at the right top corner.

5. Re-check & confirm your grocery items. Then click Checkout.

6. Choose your preferred delivery time slot and click next.

7. Choose your payment method (COD or Credit Card). Don’t forget to add voucher code (if any).

You can edit or cancel your order anytime before our personal shopper start shopping.

1. In HappyFresh page on your Grab app, click menu, as shown in the picture.

2. Click on active order which you need to be cancelled.

3. Click cancel order.

4. Confirm your cancellation.

5. Your order status will be updated and you will get an email notification too.

Don’t worry, you will be notified via e-mail on the progress of your order. Alternatively, you can also go to HappyFresh on your Grab app and the update is available on “My Orders”.

Yes! You will receive an electronic receipt via email after you have placed an order. We will also send you an updated receipt after groceries are delivered, in case there’s any changes to your order during the shopping process.

Our trained personal shoppers ensures that at any point of the shopping process (during shopping, checkout, packing) do non-Halal and Halal items get in contact with each other. To further ensure this, we also use different bags for the transport of non-Halal items.

We receive stock updates on a daily basis from our retail partners.
But just in case, after placing your order on the app, we advise you to indicate what our personal shopper should do in case your desired items are out of stock.
You can select for the whole order or for each unique product with the following actions:-
– “Let shopper pick” – if you prefer our shoppers to pick the most suitable replacement for you.
– “Call me” – if you prefer to receive a phone call from our shopper to discuss on specific action to be taken.
– “Do not replace” – if you do not want the out-of-stock item(s) to be purchased or replaced.

You can choose your preferred delivery time slot. Our delivery time ranges from one-hour for today (on the day of purchase) up to 6 days in advance (subject to availability).

Yes, you can place multiple orders as long as there is an available delivery time-slot for the selected store.

You will be able to edit your order once you have unlocked our ‘edit order’ feature. The feature will be automatically unlocked on your third order with us.

Currently, HappyFresh on Grab app serves the Greater Jakarta area except Bogor (Jadetabek), Bandung, Surabaya, Malang and Bangkok, Thailand.

Our delivery hours are based on the opening hours of the stores we work with. This is usually between 10am and 10pm.
However, if/when unprecedented times occurs, (such as COVID-19), delivery hours are subject to change according to the stores policy & government regulation.
Please do refer to the delivery time slots shown on the app for the specific stores you are interested in. Of course, you can place your orders at any time of the day.

You can contact us following the “Help Centre” section in the Grab app and look for the section “HappyFresh”.


Here to help you

Call Us +62 21 75924733
Mon s/d Fri (09.00 – 21.30), Sat – Sun (09.00 – 20.30)

Email : ge.support@happyfresh.com