Hand-picked quality, store to door.
Introducing GrabFresh, grocery shopping from the comfort of your Grab app.
Now, getting hand-picked quality products delivered to your doorstep is as easy as lounging with your phone. Whether you’re too tired, don’t have time, or just not feeling it – don’t worry about that grocery list. Let us bring the stores to you.
Choices, choices, choices!
Choose from a wide selection of stores and products near you.
Delivered at your convenience
Enjoy next-hour delivery or select a time slot of your choice.
Trust our trained personal shoppers to select only the best, quality products from the store.
Returns at your door
If something isn’t right, don’t worry, we accept returns at the door.
Enjoy daily deals and special discounts on the app.
Open your Grab app and tap the ‘Groceries’ icon
Select a store near you and start shopping!
Login with Grab so we can link your account
Select your time slot and pay. Your order will arrive soon!
What is GrabFresh?
GrabFresh is our grocery delivery service, now available on your Grab app. With GrabFresh, you can browse through a well-catalogued list of products from the stores you love, and place an order from the convenience of your own home or on-the-go. Your desired groceries are hand-picked by our professionally-trained and experienced personal shoppers – powered by HappyFresh. We deliver your groceries during your preferred delivery time-slot and your order will be safely delivered to your doorstep by a Grab or HappyFresh driver.
What can I order on GrabFresh?
You can order typical grocery items found in supermarkets or specialty stores, such as eggs, milk, fruits, meat, fish, and dried food, etc. We support a range of stores, including Ranch Market, Farmers Market, Lotte Mart, Transmart Carrefour, Super Indo, Grand Lucky, Red&White, and LOKA Lifestyle Supermarket. The stores that serve you are based on your location, and the availability of stores in your proximity.
At launch, we are offering over 20,000 items to support your grocery needs. We are constantly adding new products and new stores in your area to serve you better.
How to order via GrabFresh?
You can shop easily through GrabFresh
1. Go to Menu >> Groceries.
2. Pick your desired store, input delivery address. You can also search items you need by categories.
3. Click Add to cart.
4. Click Cart at the right top corner.
5. Confirm your items groceries, then click Checkout.
6. Pick delivery slot time, Click Next.
7. Pick your payment methode (COD or Credit Card). Put your voucher code (If Any).
How to cancel GrabFresh order?
How to cancel GrabFresh order
You can edit or cancel your order before shopper start shopping.
1. In GrabFresh page, click menu as shown in picture.
2. Pick active order which need to be cancelled.
3. Click cancel order.
4. Cance confirmation.
5. You can see your order status and get email notification.
How do I check my order status?
You will be notified via e-mail when your order is packed, when your order is on its way, and when it has almost arrived. This live status update is available on “My Orders”.
How do I receive my receipt?
You will receive an electronic receipt via email after your order is delivered.
How do you treat non-Halal items?
Our experienced Personal Shoppers are very careful to ensure that at no point during shopping, checkout, or any other time, do non-Halal and Halal items get in contact with each other. To ensure that, we use different bags for the transport of non-Halal items.
What if my order is out of stock?
We receive stock updates on a daily basis from our retail partners. After placing your order, you can indicate what our personal shopper should do in case one or more of your desired items are out of stock. You can select for the whole order or for each unique product the following actions:-
“let shopper pick” if you want our shoppers to pick the most suitable replacement for you
“call me” if you prefer to receive a phone call from our shoppers to discuss on specific actions to be taken
”do not replace” if you do not want the out-of-stock item to be purchased or replaced
How long will it take for my items to be delivered?
You can pick your preferred one-hour time slot for today (on the day of purchase) or in the next 6 days, subject to time slot availability. This means that you can have your order delivered to you in as little as one hour (*subject to availability).
Can I place more than one order?
Yes, you can place multiple orders as long as there is an available delivery time-slot for the selected store.
Can I change my order once it’s been placed?
Not for now, but we do hope to make this available later this year. In the current version, you will have to cancel the entire order and then make a new order.
Where is the GrabFresh service area?
We currently serve the Greater Jakarta area except Bogor. We have plans to roll out to Bandung, Surabaya, Bangkok, Kuala Lumpur, and more, in the coming months.
What are the delivery hours?
Our delivery hours are based on the opening hours of the stores we work with. While this is usually between 10am and 10pm, please do refer to the delivery time slots shown on the app for the specific stores you are interested in. Of course, you can place your orders at any time of the day.
Who can I contact if I have questions?
You can contact us following the “Help Centre” section in the app and look for the new section “GrabFresh”.
I’d like to report a GrabFresh issue
Here to help you
Call Us +62 21 75924733
Mon s/d Fri (09.00 – 21.30), Sat – Sun (09.00 – 20.30)
Email : firstname.lastname@example.org