JOIN THE HITCH MOVEMENT
Give someone a lift, cover your driving costs and make a new friend.
JOIN THE GRABHITCH DRIVER COMMUNITY!
Swipe to the GrabHitch service
Tap the blue DRIVE button to start registration
Upload important photos for verification
Upload clear photos of valid SIM A, STNK, and selfie with KTP
Provide some details of your vehicle
Now's also the time to enter a referral code if you have one.
Read through our terms
Once you click agree, your application will be submitted and approved within 2 working days.
Tell us your regular driving schedule
Key in your start and end locations and schedule into the app under "Create Route"
Get matched to passengers going your way
The app will prompt you of passenger requests along your way via push notification
Accept a passenger request
Before deciding who to Hitch, you may view the passengers' trip details and mutual Facebook friends. Once decided, click 'Accept'!
Give someone a Hitch!
A GPS navigation system will show you where to pick up and drop off your passenger. Remember to click "Drop Off" when the ride is complete!
What is GrabHitch?
GrabHitch is a with value for money and green carpooling service by Grab Indonesia. GrabHitch matches passengers and drivers traveling along the same direction.
What is the difference between GrabHitch and the other Grab services?
GrabBike, GrabTaxi and GrabCar are taxi services that searches for the nearest driver to the passenger. GrabHitch is an advance booking services that matches drivers & passengers having the same route.
Are there any other extra charges like surge and toll?
There are no surge for GrabHitch. Toll charges are also not included in the fare and they will typically be borne by your Hitch Driver. However, do understand that in cases where your Hitch Driver may pass through a toll road just to pick you up or drop you off, he/she is allowed to ask you to share the cost with him. Should you be unwilling to do so, simply reject him/her in a nice manner.
You may also feel free to offer to pay for toll & parking fees by indicating in the ‘Notes’ comment box when you make your booking.
P.S. this increases your chance of getting matched!
Why should I use GrabHitch?
Well, you get to save more with our affordable pricing, make new friends and contribute to a car-lite city. So, why not? Our Hitch Community has seen people reuniting with their childhood pals or even their future boss. You never know who you might meet next!
I’m worried! Is GrabHitch safe to use?
Upon signup, all Hitch Drivers and their vehicles are carefully vetted and verified before they are allowed to join us. We also constantly monitor their activity to ensure that our community remains safe and our rides enjoyable. Should you encounter dangerous driving, report to us at email@example.com
How do I create a booking?
You can create all your bookings through the GrabHitch tab in the Grab app. Just set your pick-up and drop-off locations, scheduled pick-up time (from 15 minutes up to 7 days in advance), select the number of passengers and any special request in the notes section. Click on the ‘Book’ icon and our servers will ping your route request to Hitch Drivers who share similar journeys. You’ll be notified via SMS and in-app notification when a Hitch Driver has confirmed your booking. We’ll also drop you a reminder 30 minutes before your scheduled pick-up time.
What if I want to cancel my booking?
GrabHitch is a social carpooling initiative where trust is the backbone of our service. We strongly discourage you from cancelling on your Hitch Driver who has already made plans to give you a lift. However, should you find it absolutely necessary to do so, do give him/her a heads up as early as you can. To cancel your booking in the app, find under the menu: Scheduled > GrabHitch > Booking > Cancel Booking.
How do I pay my Hitch Driver?
Payment is easy! You can choose to pay via GrabPay or Cash. Remember to select either option before you make the booking!
How is my journey fare calculated?
We compute the price based on the distance between your pickup and drop off locations. You’ll be happy to know that this price is fixed all day, i.e. not volatile to peak hour surge!
What if the vehicle plate number or Hitch Driver that’s supposed to pick me up is different from the one that arrives?
We suggest that you don’t board the vehicle and report the incident to us as soon as possible by writing to firstname.lastname@example.org.
What if I am carrying luggage or other bulky items?
You have to indicate your question in the ‘Notes to driver’ box before you make your booking. Once accepted, you may like to SMS your Hitch Driver to confirm if he/she is okay with your request. It doesn’t hurt to check!
What if I already booked my rides in advance (Monday to Friday) but in the middle of the week the driver doesn’t pick me up?
Your route will be shown to matching drivers. If it is accepted, there will be a SMS notification. Please note that not all days/routes will be matched. If your booking is matched but the driver hasn’t shown up, please contact them first. If they still do not appear, please report the incident to +6221 8064 8777 (helpline) or email@example.com
What if I want to change my location/destination after the driver has accepted my booking? Will I be charged?
If the route is not too different, it should not be a problem. Please politely contact and explain it to the driver. If the route is different, please cancel the booking and make a new one. Don’t forget to inform the driver about it!
Where is the service available?
The new GrabHitch service is available across the Java island.
Why can’t I get a match?
GrabHitch is meant as an advance booking service as we are powered by non-commercial, everyday drivers who give Hitch Riders a lift at their convenience. Hence, there may not always be any available Hitch Drivers who are heading the same way as you do at your specified time. To secure a higher chance of being matched, book as early as you could, even up to 7 days in advance!
I booked a GrabHitch ride but my Hitch Driver didn’t show up! What do I do?
You may like to try texting or calling your Hitch Driver first. If he/she remains uncontactable, we’re afraid you’ll have to cancel the trip and request for another ride. We’re sorry if this happens to you as we understand how disappointed you must be. Please report the incident to +6221 8064 8777 (helpline) or firstname.lastname@example.org
What else should I take note of as a Hitch Rider?
Be polite and always inform your drivers if you are arriving early or late through SMS or phone.
Enjoy the ride and break the ice! Take the front seat and be friendly.
Please do not eat, drink or smoke during the ride unless the driver permits it.
Where do I go to sign up?
It’s really easy. Open your Grab app, select GrabHitch(Nebeng) Car service icon and click on the blue colour “Sign Up as a driver” bar to upload your details. Application will be approved in 2 working days.
How is being a GrabHitch driver different from being a GrabCar driver?
GrabCar drivers are full/part time drivers providing taxi service based on bookings. Drivers are allocated to passengers, which then sends the passengers to their destination on demand.
GrabHitch drivers are normal commuters like you and me. A GrabHitch driver will be matched to passengers traveling the same route and schedule. Drivers get the freedom to choose bookings that suit their travel!
Do I select my Hitch Rider or will I be matched automatically?
We give you full autonomy to decide who you want to pick up that you find most convenient. 2 ways to find your Hitch Rider: Check ‘Quick Hitch’ for the list of requests that best matches your current location and time, or create a route and see who’s heading the same way as you!
How much can I earn per trip?
GrabHitch is meant to subsidise your cost of driving i.e. mainly petrol costs and car depreciation. The fare is calculated based on distance of the journey and car depreciation rate. If there are any other charges (toll etc.), drivers will have to bear it. Drivers have the freedom to choose passengers based on their route & schedule.
Can I cancel a booking?
GrabHitch is a social carpooling initiative where trust is the backbone of our service. So once you’ve confirmed with your Hitch Rider, please don’t cancel on him/her. However if you absolutely have to cancel, please do so in advance and inform your Hitch Rider so that he/she can plan for alternative modes of transport (and not be left stranded). To cancel your booking in the app, go to Confirmed tab > Booking > Cancel Booking.
How many passengers can I pickup and how many trips can I do a day?
GrabHitch Car drivers can only send a maximum of 4(four) passengers per trip, and no limit on the number of trips per day.
To know how many passengers a booking has, please check the app and call the passenger to confirm the details.
Do I need to pick up my Hitch Rider from an exact location or can I indicate a landmark within the neighbourhood to meet?
Yes you have to pick up and drop off your Hitch Rider from the exact locations indicated in the booking. This facilitates a smooth and pleasant experience for both you and your Hitch Rider!
Am I still considered a Hitch Driver if I don’t drive regularly? Can I use GrabHitch as a passenger too?
Yes you can use the app as both passenger and driver. No worries, as a social initiative, we wouldn’t want to stress you out by imposing any penalty for irregularity. So please go ahead and enjoy driving GrabHitch at your convenience!
What should I do if I get into an accident?
You will be protected with life insurance covered by Grab, and the damages of the car is covered by your own car insurance. If you need help, please contact our 24 hour hotline (+6221 8064 8777) or through email to email@example.com
How do I create a route?
After your application has been approved, slide the menu and toggle the “DRIVE” button. Enter your trip details and you’ll be alerted to a list of Hitch Riders who share similar journeys in the app. You can also sort through the list to see who fits your journey best. Alternatively, you may also check out the “Quick Hitch” tab for an immediate list of Hitch Riders near your current location and time. Either way works! Once you’ve accepted the request, you will then be able to see your Hitch Rider’s contact number. Do confirm with him/her via SMS or call prior to the pickup just to be sure!
Mengapa saya harus mendaftar Grabhitch? Apa untungnya untuk saya?
Sebagai pengemudi GrabHitch, keuntungannya buat kamu adalah: Biaya pemeliharaan kendaraan dan bahan bakar sehari-hari dapat tergantikan, bertemu dengan teman baru dari berbagai profesi, serta mengurangi polusi! Kamu bisa memilih rute sesuai kenyamananmu dan memutuskan penumpang mana yang ingin kamu jemput. Dan ini semua bisa kamu lakukan kapanpun kamu mau!
How am I paid by my Hitch Rider?
You’ll be able to view the payment mode indicated by Hitch Riders in the booking request – Cash or GrabPay (debit/credit card). For Cash, simply collect the cash amount from your Hitch Rider upon dropping off, ensuring you’ve sufficient change. For GrabPay, your earnings will be credited directly into your digital driver wallet. You may choose to cash out credits in your wallet at any time. Simply provide us with your bank account details the first time you request to cash out. Do expect up to 10 working days for the cash out amount to be reflected in your bank account.
Does Grab deduct any fees from my fares like commercial driving services?
Nope! Currently, we don’t charge any commission/service fee from our Hitch Drivers as we want everyone to give social carpooling a shot. So go ahead and keep 100% of the fare!
Are Hitch Riders allowed to bring people along? Am I paid per pax or per booking?
Each booking may have more than one pax. Hitch Riders should indicate in their booking how many people are with them, so that you can decide if you’re comfortable before accepting the booking and plan your seating capacity accordingly. However, you will still be paid per booking regardless of the number of seats requested, so please don’t charge more!
What else should I take note of as a Hitch driver?
We are all about social carpooling and social carpooling is about being SOCIAL. Be friendly (but not creepy) and break the ice by talking about your job, hobbies, anything really!
Always confirm with your Hitch Rider immediately after accepting the booking AND before setting off to the pick-up location. It doesn’t hurt to check!
Read through our Hitch Driver Code of Conduct for the exact behaviour that is expected of you in order to make sure everyone gets the best Hitch experience always!